Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Develops trusted business relationships with property analysts in business units. Identifies opportunities for the use of technology to drive property profitability and growth. Assists with the adoption and effectiveness of technology based capabilities. Assists with the coordination of small to medium scale initiatives. Conducts research to d... more details
IT Support Analyst
Job ID
2024-121142
Property
Hollywood Casino at Columbus
Location
US-OH-Columbus
Type
Regular Full-Time
Category
Information Technology & Engineering
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Develops trusted business relationships with property analysts in business units.
Identifies opportunities for the use of technology to drive property profitability and growth.
Assists with the adoption and effectiveness of technology based capabilities.
Assists with the coordination of small to medium scale initiatives.
Conducts research to determine if solutions to business needs currently exist at Penn.
Participates in requirements and design sessions with business partners.
Develop functional specifications and use cases for new capabilities
Contributes business partner perspective to discussions within the IT organization.
Assists with the planning and execution of user acceptance testing and change management.
Assists in the development of standards, processes and guidelines to document and support business use of IT capabilities.
Assists with the development and evaluation of cost-benefit and ROI analyses.
Participates in the execution of intake processes.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Responsible for managing all Casino Applications and 2nd level support to include installation, upgrades, patches
BRING US YOUR BEST.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor’s degree in related field.
Subject matter knowledge of Gaming Operations
2-3 years of related experience as a business or systems analyst
2-3 years of experience developing functional specifications, use cases and testing plans
2-3 years of experience in SDLC methodology
2-3 years of experience leading small initiatives
1-2 years of working knowledge of SQL and relational database design principles
Ability to communicate clearly, efficiently, and persuasively
Inquisitive, self-starter who takes initiative to identify and deliver innovative solutions
Ability to engage business partners and quickly develop trusting relationships
Capacity for thought leadership and innovative thinking
Ability to solve problems, think critically and overcome delivery hurdles
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
Starting at $50,000 annually.
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