PROMOTIONAL EXAMINATION – ONE YEAR PROBATIONARY PERIOD
NOTE: This recruitment is restricted to City of Glendale employees who meet the promotional eligibility requirement as noted below.
In accordance with Civil Service Rule IV, Section 17, and at the request of the Police Department, the eligible list for this list shall be in effect for one year.
Under general direction of senior management, acts as lead worker and conducts shift supervision of Jail personnel and provides proper care for arrested and sentenced persons. Ensures compliance with Title 15 regulations, provides support to Department personnel.
Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest ethical standards.
Supervises assigned staff and reviews and evaluates work performance. Assists in the hiring, training and disciplinary actions of assigned staff.
Plans, organizes, coordinates and directs the work of assigned staff.
Prepares and maintains a variety of written and computerized reports including time cards, work schedules, worksheets, incident reports, annual performance evaluations, and equipment maintenance and repair requests.
Trains and develops assigned staff as needed; assists in the planning and schedules on-going training.
Provides input in the development of the Bureau's goals, objectives, policies, procedures and work standards, and actively supports their implementation.
Scheduling, supervising, training, and evaluating Jail personnel, ensures that Jail is operating within policy guidelines, directives and applicable local, state and federal laws; maintains court liaison with the Glendale Municipal Court, including making arrangements for transporting in-custodies to arraignments or handling video arraignments, assisting sworn personnel with security for in-custodies at court building, insuring proper transfer of in-custodies and appropriate paperwork to other agencies.
Performs general duties of Police Custody Officer as required.
May act for the Bureau Commander in his/her absence.
Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation requires.
Experience
Three years of experience in the maintenance and operation of a Jail facility. One year of lead worker or Sr. Custody Officer experience.
Education/Training
Graduation from high school or attainment of GED or CHSPE certificate.
Completion of the mandated Standards and Training for Corrections STC Jailer course.
License(s)/Certification(s)
Valid Class C California driver's license.
Knowledge, Skills & Abilities
Knowledge of:
Exceptional customer service practices.
Basic computer systems specific to bureau operations.
Basic mathematics.
Basic spelling, grammar and punctuation.
California penal, vehicle and other codes.
City of Glendale policies and procedures.
Filing systems.
Jail policies and procedures, including Title 15 guidelines.
Standard law enforcement operations and practices.
Knowledge of and skill in:
Utilizing effective modern supervisory practices and procedures.
Skill in:
Making independent judgments and decisions based on standard policy or procedure.
Ability to:
Provide exceptional customer service to those using departmental services.
Model and practice the highest standards of ethical conduct.
Consistently exercise good judgment and reasoning especially under stressful conditions. Deal tactfully and courteously with the public.
Deal constructively with conflict and develop effective resolutions.
Develop necessary skills from on the job training and meet standards of performance for the classification by the end of the probationary period.
Foster and maintain a teamwork environment.
Initiate, recommend and carry out personnel actions.
Listen and ascertain relevant information quickly and accurately.
Provide effective leadership.
Provide effective work instruction and training, both orally and in writing.
Read, write, and comprehend directions in English.
Review and evaluate employees' job performance.
Stand/sit for long periods of time.
Train subordinate personnel.
Understand and carry out complex oral and written instructions.
Work consecutive 12 hour shifts, or longer as required.
Work effectively and cooperatively with other employees.
Work in confined quarters for extended periods of time.Other Characteristics
Willingness to:
Work rotating shifts, weekends, holidays and in emergencies.
Work overtime as required or requested.
Assume responsibility for maintaining a safe working environment.
Special Conditions
Within four months of employment, all employees of the Police Department are required to live within a radius of sixty contiguous land miles of the Glendale Civic Center.
TATTOO POLICY: Unless otherwise exempted by the Chief of Police, no employee or volunteer of the Glendale Police Department shall have any visible tattoos, body art, or other skin markings while on duty – in uniform, business attire, or casual dress. Tattoos, body art, and/or other skin markings shall be completely covered by the authorized on-duty uniform (e.g. long sleeve uniform), business attire, or casual dress. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact the Professional Standards Bureau at (818) 548-3117.
Promotional Eligibility
Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification on file in the Human Resources Department. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).
Note
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
Exceptional Customer Service Policy
The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.
Please click on the link to read the Exceptional Customer Service Policy.
