Job Abstract

PRINCIPAL DUTIES

DUTIES APPLYING TO STORE TRAINER

• Coordinates with Store Leadership, Team Leadership, Team Trainers, and Team Member Services Generalist to schedule New Member training during the first four shifts.
• Welcomes New Members on hire date, completes Section 2 of Form I-9, and communicates New Member Connections training priorities.
• Ensures each New Member’s connection to Whole Foods Market’s purpose, culture, quality differentiators, and operational standards is achieved in a timely manner through the organization and delivery of the New Member Connections program including Welcome Tour, Culture Connections, and Career Connections.
• Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems, regularly communicating status toward completion with leadership and Team Trainers.
• Works with Store Leadership, Team Leadership, and Team Trainers to maintain a minimum of 95% on time completion of all New Member Connections, Operational Learning Pathways, and compliance training to ensure to ensure New Members have the knowledge, skills, and abilities to succeed.
• Supports Store Leadership, Team Leadership, and the Team Member Services Generalist in publicizing Career Development leadership programs, and supporting enrollment, completion, and placement of program graduates.
• Monitors and acts as a role model for constant food safety, sanitation procedures, and occupational safety.
• Consistently models and demonstrates proper care, use, and maintenance of all team equipment and PPE.
• Trains on customer service standards (reinforcing regional service standards) and actively provides timely on-the-job coaching.
• Trains on new products, differentiators, and sales tactics.
• Supports Good Organics training in partnership with Store Leadership, Team Leadership, and Team Trainers.
• Schedules and leads in store Team Trainer meetings.
• Guides Team Trainers through onboarding into their role and completion of the Team Trainer Operational Learning Pathway and Team Trainer Certification.
• Cross-trained in all departments to support operational training and to serve as a “floater” to support teams as needed during holidays and staffing shortages, including providing temporary Team Trainer coverage when a Team Trainer role is vacant.
• Coordinates cross-training efforts throughout the store, strengthening coverage and career pathing opportunities in partnership with Store and Team Leadership.
• Becomes a Certified Food Manager and Alcohol Server Proctor to assist store in Team Member certifications when virtual proctor options are not available.
• Mentors Team Members and Team Trainers to reach full potential and enhance customer and Team Member experience.
• Serves as the Store Culture Champion Ambassador or supports the Store Culture Champion Ambassador.
• Note for multi-unit Store Trainers: For multi-unit Store Trainers, locations are considered the regular work location. Multi-unit Store Trainers are expected to work at a single work location during each scheduled shift.

PRINCIPAL SKILLS

SKILLS APPLYING TO STORE TRAINER

• Strong facilitation/speaking capability with small and large groups.
• Ability to train through demonstration and feedback.
• Can coach and motivate high performance in a constructive, positive manner.
• Self-motivated, driven, and solution-oriented
• Ability to consult and influence without direct authority
• General computer skills and basic knowledge of software applications (MS Office Suite).
• Working knowledge of Whole Foods Market’s learning systems (Cornerstone OnDemand/Inkling).
• Achieves and maintains State Food Safety Proctor certification and proctors Food Safety exams for location, as needed.

DUTIES APPLYING TO ALL POSITIONS

• Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market’s uniform policy; works all scheduled shifts and attends required training and meetings.
• Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
• Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market’s cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by Store, Regional, or Global Leadership.

SKILLS APPLYING TO ALL POSITIONS

• Strong communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for high-quality foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with Whole Foods Market’s quality goals.

EXPERIENCE

• 12 months of Whole Foods Market experience.
• Recommend at least 6 months experience as Team Trainer (or equivalent retail training or leadership experience).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• Must be able to lift 50 pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation pushing, and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
• Ability to work in wet and/or cold environments.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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