This position provides technical support mainly to the New York office but can also be called upon to assist with problems in any of Milbank's other offices. The position requires basic knowledge of all the equipment and desktop software that is used in the Firm. Position will be responsible for approximately 50% Help Desk and 50% Deskside Support. Responsibilities Provide telephone and deskside support for all desktop systems distributed by Milbank's I. T. department. Troubleshoot and research ... more details
IT Support Specialist
Job LocationsUS-NY-New York
Posted Date7 hours ago(6/12/2024 2:09 AM)
Requisition ID
2024-18047
# of Openings
1
Position Type (Portal Searching)
Regular Full-Time
Overview
This position provides technical support mainly to the New York office but can also be called upon to assist with problems in any of Milbank's other offices. The position requires basic knowledge of all the equipment and desktop software that is used in the Firm. Position will be responsible for approximately 50% Help Desk and 50% Deskside Support.
Responsibilities
Provide telephone and deskside support for all desktop systems distributed by Milbank's I.T. department.
Troubleshoot and research problems where a resolution is unknown. This may require speaking to a vendor’s technical support person, searching online databases, software help files or other sources that are available.
Create, escalate, and close tickets on the Helpdesk ticketing platform (IQTrak) including maintaining records of all equipment used by the end user working in and away from the office, such as laptop computers and portable printers
Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
On-boarding /Off-boarding: Setup/remove hardware/software and mobile devices upon arrival and departure. For onboarding – assist with first login: set printers and e-signature; change login password; setup mobile device and telephone.
Coordinate the distribution of media supplies – laptops, mobile devices and accessories.
Ensure desktop computers interconnect seamlessly with all systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Provide off hours support as required, particularly on call support on weekends.
Assist with ensuring the security of all systems and equipment including reporting and remediating phishing and malware attacks.
Assist with special projects as they arise such as conversions, moves or setting up "special" software
Work in conjunction with AV Team to set up technology in conference rooms, including but not limited to, video and audio collaboration.
Occasional printer support and maintenance such as clearing print queues.
Other responsibilities as they may be assigned from time-to-time
PHYSICAL DEMANDS
Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs).
Mental qualifications include ability to perform all tasks assigned
Good organizational skills
Up-to-date with computer and network systems
Qualifications
A college degree and technical training certifications preferred.
A High School Diploma required
Must have basic knowledge and experience in MS Word, NetDocuments, ChangePro, and Windows.
Experience with Apple iOS a plus. Excellent client service skills, with a strong emphasis on “user” satisfaction
Experience using document management system (ideally NetDocuments);
Basic understanding of Microsoft Office suite, Microsoft Windows 10 operating system, Adobe Acrobat, document comparison (Litera Change Pro) or similar, financial applications such as IntApp Time.
Remote device support including Smartphones, MobileIron, Citrix, and Cisco Phone system/IP telephony
COVID-19 vaccination required
What We Offer
An opportunity to join an established team and be part of a successful and proven global organization!
A competitive compensation program!
Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
Employee discounts on Canon products & vendor discount programs for employees!
World-Class Training & Career Development Programs!
Connect With Us!
Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.