Job Abstract

Customer Service Manager 2904

We are seeking a dynamic Customer Service Manager to lead a team and ensure exceptional service across all channels, including social media.

Responsibilities:

- Lead a team of customer service representatives

- Manage customer inquiries and feedback on social media platforms

- Monitor social media channels

- Collaborate with the marketing team to develop content and campaigns that drive engagement

- Analyze social media metrics, identify trends, and suggest areas for improvement

Requirements:

- Bachelor's degree in communications, marketing, business administration, or a related field

- Proven experience in a customer service management role

- Industry experience in the eCommerce sector

- Understanding of social media platforms and tools

- Ability to analyze data and metrics to measure the effectiveness of social media initiatives

- Work schedule: Monday to Friday, 8 am to 5 pm

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.