Job Abstract

Category

Customer Service

This position is onsite:

NYC Salary Range - $43,000 - $44,000 annually; compensation is commensurate to geographic location.

Under general supervision, apply service principles to all interactions, process all member transactions while maintaining confidentiality, handle foreign currency transactions, and ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.

• Utilize the service and sales model to provide a memorable member experience at each touch point.
• Ensure accurate processing of transactions including deposits, withdrawals, transfers, share drafts, money orders, travelers checks, gift checks, cashing of checks, cash advances, loan payments and foreign currency transactions (buy and sell foreign currency), while maintaining confidentiality of members’ accounts and ensuring the security of all cash in accordance with credit union procedures.
• Replenish ATMs with cash on a regular basis.
• Encode and microfilm checks to be deposited and reconcile all cash, money orders, travelers’ checks and gift checks, plus any needed back up work, at the end of the day; ensure safekeeping in the vault.
• Replenish ATMs, TCRs and coin machines as needed.
• Reconcile and complete any needed back up work, at the end of the day; ensure safekeeping in the vault.
• Perform additional responsibilities as assigned.

• High School diploma and 1 to 2 years of cash handling experience
• Basic knowledge of financial branch procedures and practices

• Basic knowledge of financial branch procedures and practices
• Excellent organizational skills and service orientation
• Strong oral & written communication skills

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.