Manage the full lifecycle of direct-to-consumer credit card products and features on the Experian.com website and mobile apps from market requirements to product release, including but not limited to: concept, consumer validation, scope, specification, design, prioritization, implementation, business acceptance testing, deployment, maintenance, and analytics. Contribute to the definition of credit card product strategy and take product initiatives through opportunity assessment and consumer vali... more details
Job Description
Experian's Product team is seeking a talented Lead Product Manager. This role will manage the full lifecycle of direct-to-consumer Marketplace products and features available on the Experian.com website and mobile apps, with a focus on the Credit Card lead-generation vertical. Key areas of responsibility include: gathering and defining product requirements (user stories), competitive market analysis, working in partnership with internal & external stakeholders, business teams, UX/UI designers, technology teams, and guiding projects through the entire software product development lifecycle as a product owner role for an agile development team. The role requires someone who is used to operating at a fast pace, is comfortable with change and team/customer feedback, is capable of overseeing several large projects with direction from senior product leads, is detail oriented, drives for results and has a high standard for quality.
What you'll be doing
Manage the full lifecycle of direct-to-consumer credit card products and features on the Experian.com website and mobile apps from market requirements to product release, including but not limited to: concept, consumer validation, scope, specification, design, prioritization, implementation, business acceptance testing, deployment, maintenance, and analytics.
Contribute to the definition of credit card product strategy and take product initiatives through opportunity assessment and consumer validation.
Champion product initiatives and business cases to executive management team for prioritization and development; act as a key product expert, evangelist, and advocate for initiatives, programs, and projects.
Collaborate with cross-functional stakeholders to gather, synthesize, and codify market requirements and define product roadmaps.
Define, document, and articulate detailed product and business requirements for new products and major enhancements, including but not limited to: functional, non-functional, and reporting requirements and use cases in the form of product requirements, user stories, and acceptance criteria.
Work with User Experience and Product Design team to manage the creation of detailed UX and Design requirements, including but not limited to: information architecture, wireframes, annotations, prototypes, in-product copy, visual design, comps, mockups, and style guides.
Champion qualitative and quantitative consumer research, using user insights as inputs and feedback loops to the product concept and UX process as appropriate.
Lead 3rd party integrations to support strategic partnerships and act as main product point of contact for implementation.
Collaborate with other Experian Business Units to help define, align, scope, prioritize, implement, launch, learn, and enhance product features that leverage capabilities across Experian.
Make trade-off decisions between functionality, resources, and schedules, and communicate to stakeholders and Technology effectively in managing change.
Ensure that products and product capabilities deliver an optimal user experience, conform to the product requirements, and meet product quality standards with a holistic approach to customer experience across all customer touch points including website, mobile app, email/SMS/push notification and customer service agent scripting.
Work closely with Technology teams to determine plans for product implementation and deployments with business partners.
Balance product requirements and market impact against time-to-market and project risks.
Work closely with Project Managers, Engineering, and other Product Managers to manage all stages of the product development lifecycle process to ensure that the specified product, enhancement, or functionality is released on time with quality.
Serve as Product Owner for the assigned product development agile team(s) by managing and prioritizing the backlog in support of the overall ECS product roadmap, facilitating grooming and sprint planning, and all other day-to-day tasks that keep our sprints on track.
Constantly evaluate and assess competitive landscape, creating SWOT-based assessments of current and emerging competitors; track industry trends, supplier capabilities, and synthesize competitive intelligence as a subject matter expert.
Ensures all product and related issues raised by operations, call center and/or partners are resolved in a timely manner, keeps the department appraised of progress.
Set operational standards, processes, and procedures for the ongoing operation of products in conjunction with the relevant operation teams
Qualifications
Bachelor's degree in Engineering, Business/Marketing, or a technical field preferred.
8+ years of relevant product management experience in the mobile, internet, software, ecommerce, financial services and/or credit card (preferred) sectors.
6+ years of experience with new product planning and delivery, from concept to feasibility to development and launch
Must have experience with key product management functions, including writing requirements/user stories, creating mocks/wireframes, market research, competitive analysis, product planning and reporting.
Must be metrics and results driven with experience in A/B testing and web analytics tools.
Experience in defining and developing products to meet customer requirements from inception to launch.
Experience with current web and app design trends and techniques (e.g. mobile first, responsive/adaptive design).
Additional Information
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
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