Uphold the highest ethical behavior when dealing with customers, vendors, and other employees. Perform a minimum of 3 audits per technician a month. Perform at least one ride-along per technician a month. Perform at least 1 QC tour and follow up with the customers a week. Perform field service escalations on complex issues as necessary. Perform high level troubleshooting of fire alarm systems of all makes and models. Perform complex programming of FA systems. Complete a minimum of one vehicle in... more details
Fire Alarm Service Superintendent manages and oversees work of service technicians, provides technical field service and support to the team and customers, and responsible for planning, directing, coordinating, and budgeting for small to medium size renovation projects.
DUTIES & RESPONSIBILITIES:
Uphold the highest ethical behavior when dealing with customers, vendors, and other employees.
Perform a minimum of 3 audits per technician a month.
Perform at least one ride-along per technician a month.
Perform at least 1 QC tour and follow up with the customers a week.
Perform field service escalations on complex issues as necessary.
Perform high level troubleshooting of fire alarm systems of all makes and models.
Perform complex programming of FA systems.
Complete a minimum of one vehicle inspection per month.
Perform quarterly goal setting and performance target review with assigned technicians.
Complete yearly technician performance reviews and goal setting within assigned timelines.
Support sales as needed.
Provide training and assistance to technicians as needed.
Keep Service Manager informed at all times of situations in the field.
Make consistent team-building management decisions at all times.
Follow through on additional activities or responsibilities as requested by upper management.
Ensure all service technicians have all tools, trainings needed to perform job responsibilities.
Maintain a service force in which all service employees have the capacity to work and produce results, meeting or exceeding performance standards.
Make effective, timely termination decisions; ensure proper staffing in the service team.
Assume all responsibility for company decisions in the eyes of the subordinates.
Give comprehensive new hire training to all service personnel to include all aspects of the service personnel job description.
Manage small to medium size projects, 5 to 10 persons
Schedule the project in logical steps in order to budget enough time required to meet deadlines
Determine labor requirements and dispatch technician to sites
Negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors
Monitor project budgets in order to ensure positive cash flow and to maintain profitability
Inspect and review projects to monitor compliance with building and safety codes, and other regulations
Ability and willingness to obtain a Fire Alarm Systems NICET I and/or Fire Alarm Systems NICET II in the future to further education at MCDEAN.
TOOLS/SOFTWARE APPLICATIONS
MS Office Suite of products
SharePoint
Various manufacturers FA programming software
Keypad programming for various FA Systems
EDUCATION & EXPERIENCE OR EQUIVALENT
10 years of experience in Fire Alarm or
2 years technology degree and 8 years of experience in Fire Alarm
High School Diploma (required)
PHISICAL AND PERSONAL REQUIREMENTS
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
Preferred Certifications:
NICET Fire Alarm Systems Level I
NICET Fire Alarm Systems Level II
NICET Fire Alarm Systems Level III
OTHER DESIRED & CONTRACT REQUIRED SKILLS
Ability to obtain US clearance, active TS clearance is a plus.
Above average level of attention to detail and professional work ethic.
Commitment to excellence and a high quality of work.
Ability to function in a controlled, effective manner under stress.
High level of customer service.
Strong desire to continuously increase your skill set and take on more responsibility.
Above average communication skills with customers, other field personnel, office staff and sub-contractors
Excellent decision-making skills.
Strong leadership skills
We offer an excellent benefits package including:
A competitive salary
Medical, dental, vision, life, and disability insurance
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