The position serves as the primary sales person for a larger, more complex property. Responsible for proactively soliciting and handling large opportunities with significant revenue potential. Works to develop, build and maintain long-term, value-based customer relationships in order to achieve personal and team related revenue goals. Depending on needs, may focus on all types of accounts, or can specialize and focus on specific segments (e.g., Corporate, Association, etc.). Ensures business is ... more details
Additional Information Non-Exempt, Prior Luxury Sales Experience Preferred Job Number 24099114 Job Category Sales & Marketing Location The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY The position serves as the primary sales person for a larger, more complex property. Responsible for proactively soliciting and handling large opportunities with significant revenue potential. Works to develop, build and maintain long-term, value-based customer relationships in order to achieve personal and team related revenue goals. Depending on needs, may focus on all types of accounts, or can specialize and focus on specific segments (e.g., Corporate, Association, etc.). Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards. Provides service to our customers in order to grow the accounts. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. 6 years experience in the sales and marketing or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation. • Identifies, qualifies and solicits new accounts with a focus on increasing business. • Strives to achieve personal and property revenue goals. • Closes the best opportunities for each property based on market conditions and individual property needs. • Identifies and develops new markets. Developing & Executing Catering Sales Plans • Develops and implements an effective sales plan. • Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Achieves solicitation and prospecting goals. • Maintains and grows business of existing accounts. • Designs, develops and sells creative catered events. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Maintains customer, account and opportunity data. Building Successful Relationships • Works collaboratively with Strategic Accounts, Convention Bureaus, and other property counterparts to drive revenue, ensure customer satisfaction and increase market share. • Develops and manages relationships with key stakeholders, both internal and external. • Uses sales resources and administrative/support staff effectively. • Builds and strengthens relationships with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Additional Responsibilities • Utilizes intranet for resources and information. • Manages group or interpersonal conflicts effectively. • Participates in site inspections. • Creates contracts as required. • Executes and supports brand’s Customer Service Standards and property’s Brand Standards. The hourly pay range for this position is $45.67 to $58.65. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
