Internet connectivity is a rapidly evolving and hyper competitive space. The Internet Product Management team aims to consistently innovate and enhance Comcast’s internet connectivity products, fostering a positive customer experience and driving business growth. This Sr. Analyst role will help create, launch, and manage internet products and will have great exposure and visibility as this is core to our company’s overall objectives. This individual will think strategically and have a direct imp... more details
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Internet connectivity is a rapidly evolving and hyper competitive space. The Internet Product Management team aims to consistently innovate and enhance Comcast’s internet connectivity products, fostering a positive customer experience and driving business growth. This Sr. Analyst role will help create, launch, and manage internet products and will have great exposure and visibility as this is core to our company’s overall objectives. This individual will think strategically and have a direct impact on shaping the company’s internet product roadmap. The primary scope of responsibility is supporting the full product lifecycle of new connectivity products from strategy through go-to-market launch and beyond. This individual will work cross-functionally to develop winning customer propositions and then help partner with stakeholders to bring these innovative products to life. Among other duties, this individual will help conduct customer research, strategic business cases, competitive analysis, technology assessments, pricing & packaging evaluations, operational plans and more. Excellent opportunity for a well-rounded, collaborative problem-solver wanting to work on product innovations.
Job Description
Core Responsibilities
- Support development of initial strategy and business cases to prioritize product initiatives
- Oversee customer research and competitive analysis to obtain product insights; translate them into actionable recommendations, ultimately aligning product decisions with overarching business goals and objectives
- Conduct quantitative and qualitative analysis to determine the product go-to-market strategy utilizing excellent strong analytical skills
- Support the defining of customer value propositions by synthesizing customer needs and pain points with internal capabilities
- Assess technical and operational feasibility, support decision-making for setting business requirements for our key stakeholders and development partners
- Ensure product performance and management optimizes for customer and business objectives
- Foster relationships and serve as a subject matter expert to cross-functional partners across Technology, Customer Experience, Strategy, Go-to-Market, Marketing, Sales, and others
- Work with product leaders to drive progress in the face of ambiguity or uncertainty
- Be curious, seek out new knowledge, embracing growth and improvement
- Consistent exercising of independent judgment and discretion in matters of significance
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
- Other duties and responsibilities as assigned
Minimum Requirements
- Bachelors Degree or Equivalent
- Excellent team-work and interpersonal skills
- Strong strategic thinker with analytical skills
- Customer-obsession; prior roles with a focus on creating, defining, & advocating for customer value
- Quick learner, comfortable with nascent technologies and emerging strategies
- Fluent in MS Office including Word, Excel and strong PowerPoint/Keynote experience
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree (Required)
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
