Job Abstract

We are looking for individuals who have a passion for serving others while providing memorable welcome and departure to our guest. A friendly smile and cheerful customer service to set the tone for our guest to enjoy their time at The Westgate Hotel.

Night Auditor are responsible for providing a memorable welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Night Auditor make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities and services to them. Night Auditor is also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Night Auditor works closely with all hotel departments especially Security, Housekeeping and Accounting team.

The Westgate hotel is a luxury hotel providing world-class elegance in hospitability. Devoted to tradition of excellence, providing memorable experience and genuine service. While carting for our employees and guest, to the serving the communities where we live. Join us in this beautiful, rewarding environment in the heart of downtown San Diego.

Classification: Non-Exempt

Reports to: Guest Experience Manager & Supervisors

Supervisory Responsibility:

The Night Auditor forms part of the Rooms Management team and assists in supervising the hotel’s garage/front desk/ bell person departments and the arrival/departure experience.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Competencies:

• Opera PMS experience preferred
• Excellent customer service skills
• Ability to multi-task and work in a fast paced environment

Qualifications:

• At least one year of hotel industry experience
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Customer service experience preferred
• Have knowledge of local establishments, businesses and the surrounding community
• Proficient conversation English language skills required
• High School Diploma or equivalent
• Must be willing and able to work weekends and holidays.

Here’s what we offer:

• $200.00 Referral bonus after being hired for each referral that is hired after 90 days of employment.
• Benefits for full-time employees after 60 days of employment. (Medical, Dental, Vision, & Life)
• Employee Meals.
• Hotel stay discounts.
• Training and career growth opportunities.
• Next to trolley station and downtown bus stops.
• Discounts at Grand America Hotels & Resorts properties.

Work Environment: This job operates in a professional environment. We serve "Employees First and Guests Always."

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to write, read, and see; stand; walk; sit for prolonged periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.