About the Organization With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences,... more details
Job Summary This position of Financial Counselor is responsible for interacting with true self-pay and underinsured patients. Their primary focus will be patients who progress to an inpatient/observation status and have an out-of-pocket expense, as well as patients who do not wish to apply for any type of assistance and remain as true self-pay. Regarding the underinsured population, the counselor will verify patients benefits and connect with the patient during their hospital stay and collect deductible and copays for the hospital stay and collect deductible and copays for the hospital admission. For the true self-pay population, the counselor will prepare an estimate for the hospital stay and collect a good faith payment. The goal of this position it to inform the patient of their financial responsibility and collect patient payment prior to discharge. Additional responsibilities include connecting with parents of newborns and inform them of the process of adding the baby to their medical insurance coverage as well as collecting coverage information, if applicable. The Counselor may also be asked to support the delivery of the various CMS documents depending on the needs of the department. Other duties assigned but not limited to: Review and monitor all pre-registration, registration encounters for potential financial concerns. Verify all insurance prior to patient’s appointments. Check for co pays. Alert front desk to have patient see financial counselor before seeing provider. Verify accuracy of patient information and insurance information. Obtain authorization for appliances. Notify parents of non-covered services and offer alternatives or advise patients of financial arrangements for Dental services. Inform parents of any required deposits, co pays and any referrals that are needed. Assist with 3-way conference calls with insurance companies when needed. Cash will be taken to the cashier’s office daily. Monitor, review and communicate with the Manger and Doctors regarding patients with financial issues and eligibility concerns. Update client system with accurate demographics and insurance information. Assist Doctors with questions regarding coverage for specific patient insurance benefit plans. Complete financial workques as assigned. #STC Qualifications Education Requirements High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education Experience At least 2 years registration experience, health care authorization, physician/hospital billing and/or medical office experience Medical Insurance background Strong customer service experience. Ability to juggle multiple insurance issues. Strong computer skills Ability to display compassion and empathy. Required Skills Analytical Skills Collaborative Skills Computer Skills to include use and navigation Customer Service Skills Detail Oriented Excellent Communications Skills Excellent Interpersonal Skills General Clerical Skills Good Reasoning Skills Keyboarding Listening Skills Microsoft Office Applications Multitasking Negotiation Skills Organizational Skills Problem Solving Skills Service Orientation Strategic Thinking Strong Team Player Overview About the Organization With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network. Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region. At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives. Why St. Christopher's Hospital for Children St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties. St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital. In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.