RWJBH is seeking a Patient Service Rep for our Cancer Center at the New Brunswick campus. The purpose of the Patient Service Representative (PSR), will be to assist in presenting the face and voice of the Rutgers Cancer Institute of NJ services to our current and potential patient populations. Qualifications: Required: A high school diploma or equivalent is required. Knowledge of medical terminology is required. Must be computer-literate with proficiency and working knowledge of database and rep... more details
Job Overview:
RWJBH is seeking a Patient Service Rep for our Cancer Center at the New Brunswick campus. The purpose of the Patient Service Representative (PSR), will be to assist in presenting the face and voice of the Rutgers Cancer Institute of NJ services to our current and potential patient populations.
Qualifications:
Required:
A high school diploma or equivalent is required.
Knowledge of medical terminology is required.
Must be computer-literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, PowerPoint and Adobe Acrobat.
Preferred:
One (1) to three (3) years of related experience within the healthcare field.
Scheduling Requirements:
Full-time, Day
Essential Functions:
He/she will coordinate scheduling medical, surgical and radiation oncology as well as infusion and referral appointments at all appropriate sites to ensure and enhance coordination of care for every patient.
The Patient Service Representative will be the hub for all incoming external and internal requests related to scheduling appointments for all clinic sites, confirming and updating demographic and insurance as needed, and confirming referrals are active for upcoming visits.
If residing in the call center location, he/she will primarily interact with patients and families via phone and will be accountable for applicable phone performance metrics such as abandonment rate, phone courtesy and appropriate disposition.
Call center PSRs will also perform outbound calls to prepare patients and families for upcoming appointments and, in the case of a missed appointment, to schedule the patient to prevent further delays in care.
If residing in the clinic location, he/she will primarily interact with patients and families in person and will be accountable to applicable performance metrics such as transcribed orders, courteous interactions and accuracy of scheduling.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
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