Job Abstract
The Supervisor of the Customer Solution Call Center is responsible for the development of a successful and cohesive Call Center unit, with a high level of productivity to achieve the department's overall performance metrics, and to meet and/or exceed member satisfaction. The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports. Duties Supervision of day to day activities of Member Services and... more details
Search Terms: Solution, Call Center, Supervisor, Customer Service, Monitoring
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