Job Abstract

Job Summary:
Performs various front office and back office patient care duties. More specifically, this position will assist with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician’s time.

Department: HVA Medical Group
Location:  Fair Lawn NJ
Status: Full Time
Shift: Days
Hours: Varies 

Job Essentials:

• Greets patients and visitors in a prompt, courteous, and helpful manner, as well as to demonstrate effective communication skills with patients, visitors, co-workers, physicians, and other departments in accordance with Service Excellence Standards.
• Registers all patients in EMR. Includes retrieval of all demographics, financial and insurance information from patients. Secures all necessary signatures on required forms, and all check-in / check-out processes.
• Answers incoming calls, screens calls, takes messages, and provides information to the appropriate care team.
• Demonstrates appropriate and courteous telephone etiquette during telephone exchanges.
• Assists with booking patients in scheduling appointments to ancillary labs etc.
• Treats all individuals with respect including but not limited to patients, visitors, physicians and co-workers by using our G.R.E.A.T communication standards and abiding by HIPAA.
• Sorts and delivers mail, medical records, and other correspondence.
• Attends meetings as required and participates in departmental quality assurance endeavors.
• All other tasks as assigned.

Education Requirements:

• High School Diploma or Equivalent
• Must be fluent in English and Spanish