ADP is hiring a Product Change Specialist. Well, this may be the role for you. Ready to make your mark? In this role, you will serve as ADP's expert on product changes in Retirement Services. You will assist clients and advisors on moving products, changing funds or adding and removing plan-level features. You carry the weight of ADP's service reputation and client satisfaction in your hands. Day to Day your main objective will be to help clients and advisors complete plan changes. The nature of... more details
ADP is hiring a Product Change Specialist.
Well, this may be the role for you. Ready to make your mark?
In this role, you will serve as ADP's expert on product changes in Retirement Services. You will assist clients and advisors on moving products, changing funds or adding and removing plan-level features. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
Day to Day your main objective will be to help clients and advisors complete plan changes. The nature of what you do will not change, however, every day will be different due to the variety of questions you will receive and solutions you provide. Each plan you work on will be a mini project for you to manage and get across the finish line
To Thrive in this Role, you should communicate with clients and advisors in ways that build rapport, establish trust, and shine with professionalism. Communication styles both over the phone and in writing should be clear and easy for clients to understand and take action on. Pace should not scare you, as we work in a supportive and collaborative environment. We also have a healthy dose of fun. Not only can you find a career here in a company that values inclusion, but also friendships that last.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you’ll do:
What you can expect on a typical day:
- Client and Advisor Support. You will help our clients and advisors manage their business by assisting them with various product changes. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Operational Assistance. You will be expected to create documents for client signature as well as key information into internal systems to complete plan changes.
- Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of plans. Volume may be greater during year end.
TO SUCCEED IN THIS ROLE: Requirements
- At least one year of experience in a client service environment or other business experience.
- The ability to discuss our processes and product decisions with our sales force and prospective clients.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
