The ITSM Analyst II at South Jersey Industries will ensure the implementation and maintenance of policies and procedures in alignment with best practices and industry standards. The successful candidate will have a proactive mindset, attention to detail, and a commitment to ensuring that IT Service Management policies and procedures are aligned with the latest industry standards. This team member will primarily execute, monitor, and enforce compliance with ITSM practices while collaborating with... more details
About Us
South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.
At SJI, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
Position Summary
The ITSM Analyst II at South Jersey Industries will ensure the implementation and maintenance of policies and procedures in alignment with best practices and industry standards. The successful candidate will have a proactive mindset, attention to detail, and a commitment to ensuring that IT Service Management policies and procedures are aligned with the latest industry standards. This team member will primarily execute, monitor, and enforce compliance with ITSM practices while collaborating with cross-functional teams to align procedures with ServiceNow platform capabilities. The ITSM Analyst II will play a pivotal role in maintaining efficient IT services and driving continual improvement within South Jersey Industries.
Essential Functions:
Perform research on industry best practices; design, implement, and enhance processes relating to the focus area (Incident, Request, Knowledge, Change, Problem, etc.), ensuring that established policies and procedures align with industry best practices and standards
Establish and maintain documentation of procedures and processes concerning ITSM
Execute and monitor policies and procedures to ensure adherence to best practices in ITSM
Enforce compliance with ITSM standards and drive corrective actions where necessary
Collaborate with the ServiceNow team to align procedures with the capabilities and functionalities of the platform
Develop and implement KPIs, metrics and standardized reporting to ensure process efficiency; apply a continuous improvement approach in enhancing policies to reflect evolving ITSM methodologies and compliance requirements
Conduct comprehensive compliance checks to ensure adherence to established policies and best practices
Provide insights and develop automation opportunities to optimize ServiceNow workflows and configurations aligned with ITSM best practices
Qualifications
Required Background:
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Business Administration, or a related field, with 2 years of relevant IT Service Management experience; or Master’s degree with 0 years of relevant experience
Equivalent work experience will be considered in lieu of degree
ITILv4 certification
Required Skills:
Hands-on experience with and in-depth knowledge of best practice ITSM Incident, Request, Knowledge, Change, Problem, with a focus on policy implementation and maintenance
Familiarity with the ITIL framework and its application in ITSM
Excellent analytical and problem-solving abilities to assess compliance and identify areas for enhancement
Ability to adapt to changing IT landscapes and innovative approaches in ITSM
Proven success performing multiple tasks simultaneously with accuracy and attention to detail
Superb communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Strong ability to carry out assigned tasks independently with little supervision
Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
- Flexible vacation, Paid Time Off, and Sick Leave package
- Comprehensive Health, Dental, and Vision Insurance
- Short-term and Long-term Disability Insurance
- 401(k), with generous company match
- Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
