The Vice President role has the scope and authority to lead the team assigned to ensure employee and client retention and growth. The Vice President is responsible for knowledge of accounts in the assigned portfolio and implementing a communication program to reach clients on a consistent basis. The VP is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and account... more details
The Vice President role has the scope and authority to lead the team assigned to ensure employee and client retention and growth. The Vice President is responsible for knowledge of accounts in the assigned portfolio and implementing a communication program to reach clients on a consistent basis. The VP is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team.
Manage portfolio of community properties.
Establish and maintain positive relationships and communicate successfully with leadership and support teams.
Provide supervision, oversight and training for a staff of management, administrative and/or other support personnel.
Implement a proactive communication calendar to consistently communicate with clients.
Determine appropriate staffing needs and oversee onboarding and training.
Perform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downline.
Directly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff.
Attend meetings with directors/clients and prospective clients as needed.
Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients.
Responsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime control.
Responsible for team delivery of materials per contract to clients.
Responsible for delivery and adherence to company programs, information and directives.
Responsible for teams efforts to successfully utilize integrated services to clients.
Participate and provide oversight of internal controls and management standards.
Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan.
Other duties as assigned.
5 - 7 years of Management and/or Supervisory experience required.
3 -- 7 years of Community Association experience and Portfolio Management experience preferred. Knowledge of GAAP at a proficient level.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Self-motivated, proactive, detail oriented and a team player.
Confidentiality and discretion in the performance of all duties and responsibilities.
Time management and time critical prioritization skills.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.