This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards. ESSENTIAL DUTIES AND TASKS: Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority. Ensures prompt, friendly service according to company guidelines. Ensures the immediate response and correction of all verbal guest complaints. Ensures a high-quality guest expe... more details
POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards.
ESSENTIAL DUTIES AND TASKS:
Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority
Ensures prompt, friendly service according to company guidelines
Ensures the immediate response and correction of all verbal guest complaints
Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
Assists in maintaining adequate inventory levels
Ensures product preparation and presentation uncompromisingly meeting company standards
Maintains and enforces effective safety and security programs according to company policy and government standards
Promotes and supervises restaurant organization, cleanliness and sanitation
Assists in executing all incentive contests and educates associates on promotions and new menu offerings
Assists in managing Team Leads and Team Member performance (front and back of house) during a shift
Assists in maintaining Team Member and administrative functions as related to a supervisory shift role
Responsible for all opening and closing procedures of the restaurant during assigned shifts
Assists in managing standards and commitment to quality during a shift
Assists in managing daily and weekly reports applicable to a shift
Fosters teamwork by leading by example with exhibiting commitment to restaurant and organizational goals
Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
Development of Team Leads, and Team Members for growth within the company during a shift
Performs other related duties as required and assigned
EQUIPMENT/ COMPUTER SKILLS:
Computers
Phones
Scanners
Photocopiers
filing cabinets
fax machines
Microsoft Suite
Applebee’s systems and software
LIMITED SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team Members
MINIMUM QUALIFICATIONS:
High School Degree or equivalent education and/or experience;
One to Two (1-2) years of guest service experience;
One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
Positive attitude and the ability to handle highly difficult guest interactions;
21+ years old
ServSafe Alcohol and Food Certification a plus
Reading, writing, basic math and verbal communication skills in English is required
Bi-lingual experience a plus
Ability to pass company background check
Reliable transportation and government issued driver’s license required
Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
KEY COMPENTENCIES:
Passion for hospitality
Highly trustworthy
Organized
Detail oriented
Demonstrates care and concern
Developer of others
Goal orientated
PHYSICAL DEMANDS:
Mobility required during the entire shift
Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
Must be able to speak clearly and listen attentively to guests and other employees
Travel: Estimated amount of travel is negligible
WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Welcome to Job Abstracts
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.