Front Desk Coordinator. Pay Rate: $17.00 per hour. Hours: 8:00 am - 5:00 pm Monday - Friday. Location: Akron, OHA local nonprofit has an exciting opportunity available. They are looking for an outstanding new team member for their Front Desk Coordinator position! Key Responsibilities:Daily opening/closing of the Front Desk. Answering a high volume of incoming calls (multi-building, external & internal) and welcoming the arrival of visitors. Checks clients in, in appointment software, notif... more details
Front Desk Coordinator Pay Rate: $17.00 per hour Hours: 8:00am - 5:00pm Monday - Friday Location: Akron, OH
A local nonprofit has an exciting opportunity available. They are looking for an outstanding new team member for their Front Desk Coordinator position!
Key Responsibilities:
Daily opening/closing of the Front Desk.
Answering a high volume of incoming calls (multi-building, external & internal) and welcoming the arrival of visitors.
Checks clients in, in appointment software, notifying clinician/therapist of their arrival.
Verifies PHI and insurance eligibility.
Collects and processes client copay, co-insurance, etc.
Schedules/cancels/reschedules all client Psychiatric appointments.
Makes reminder calls and emails.
Manages appointments for Psychiatrist and clinical staff in scheduling software system.
Processes all requests to obtain signature on multiple agency documents.
Annual financial updates.
Assisting in preparing for audits.
As a team member, you will work to provide the best care and services possible to our clients and respond to issues promptly to ensure issue resolution and customer satisfaction.
Key Requirements:
Proficient in Microsoft Office (specifically Word, Excel, and Outlook) as well as possess no less than moderate computer knowledge.
Experience with phone systems and electronic scanning systems.
Ability to juggle multiple priorities and work independently in a fast-paced environment.
Self-motivated and detail oriented.
Strong written and verbal communication skills.
Friendly demeanor with good interpersonal skills.
Strong organizational and time management skills with the ability to prioritize workload and problem-solve.
Knowledgeable in video communications app’s Microsoft Teams and Zoom.
High School Diploma or equivalent.
Minimum of two (2) years’ experience in a front desk, Psychiatric and clinical scheduling, and administrative support role, preferably in a behavioral healthcare setting.
Knowledge of Mental Health and Developmental Disability population is preferred.
Knowledge of Medicare/Medicaid, Managed Care, and private/commercial insurances a plus!
Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.
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