Job Abstract

The Service Desk Tech I performs Service Desk support functions and operations including telephone and web based support, issue escalation and resolution, and problem research and follow-up. Licensure, Certification, or Registration Requirements for Hire: N/ A Licensure, Certification, or Registration Requirements for continued employment: N/ A Experience REQUIRED: Position typically requires an Associate’s Degree and one (1) to two (2) years of related experience, or equivalent combination of r... more details

The Service Desk Tech I performs Service Desk support functions and operations including telephone and web based support, issue escalation and resolution, and problem research and follow-up.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Position typically requires an Associate’s Degree and one (1) to two (2) years of related experience, or equivalent combination of related education and experience Experience PREFERRED: N/A Education/training PREFERRED: N/A Independent action(s) required:Works under close supervision normally receiving detailed instructions. Supervisory responsibilities (if applicable): N/A Additional position requirements:Work hours and work day requirements may vary based on job assignment. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate):Physical Lifting less than 20 lbs. Activities: Prolonged sitting Repetitive motion: Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking: Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent, change

This position offers the flexibility of remote work, however, it will occasionally necessitate in-office attendance.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.