We are looking for a motivated and customer-oriented Property and Casualty Insurance Agent to join our team. Our ideal candidate will be adept at managing customer interactions and sales while maintaining a thorough understanding of our products and services. Qualifications: Excellent verbal and written communication skills. (Spanish speaking preferred. Analytical and problem-solving skills. Ability to manage high volumes of customer interactions and ha[ "\t. Responds to internal and external ... more details
We are looking for a motivated and customer-oriented Property and Casualty Insurance Agent to join our team. Our ideal candidate will be adept at managing customer interactions and sales while maintaining a thorough understanding of our products and services. Qualifications: Excellent verbal and written communication skills. (Spanish speaking preferred. Analytical and problem-solving skills. Ability to manage high volumes of customer interactions and ha
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Responds to internal and external inquiries within stated service level agreements.
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Manages inbound and outbound contacts regarding member questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
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Analyzes, researches, and resolves problems and discrepancies for member accounts.
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Maintains product knowledge and awareness of customer service policies.
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Maintains understanding of federal and state regulations to include compliance.
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Participates in solution innovation, sales, and retention efforts with current and new clients.
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Engage in warm sales calls to potential customers, providing exceptional customer service and building rapport.
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Utilize your expertise to educate customers about our pet insurance products and help them choose the right coverage.
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Use policy administration systems and quoting tools to provide quotes, conduct policy changes, and take payments accurately and efficiently.
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Manage customer relationships effectively using CRM software to track interactions and provide outstanding service.
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Adapt to and work with telephony systems for effective communication and collaboration with customers and team members.
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Be comfortable being on the telephone for extended periods of time, managing a high volume of customer interactions.
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Have excellent verbal and written communication skills
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