Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This position reports to a Team Lead, Site Manager or Practice Manager. Greets and registers arriving patients, completes registration forms and verifies insurance Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter Mails information to new patients prior to visit in accordance with department policies, and e... more details
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
Job Summary
Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This position reports to a Team Lead, Site Manager or Practice Manager.
Greets and registers arriving patients, completes registration forms and verifies insurance
Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
Collects co-payments and office charges as needed and explains office payment billing policies to patients
Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
Ensures that office appointment schedule is coordinated with physician activities through the medical assistant
Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams
Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary
Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department
Keeps inventory of office supplies and orders supplies and maintains a clean waiting room
Provides back-up support to other front desk staff and performs other related duties in support of efficient operations
High school diploma or equivalent
Associates' or Bachelor’s degree in a clinical or business field preferred
2 years of relevant experience in a fast-paced medical office preferred
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.