Answer customer calls within a busy office. Set and schedule technician appointments for jobs. Enter customer data into the computer. Respond in a timely fashion to customer queries. Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements Qualifications High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education. One or more years of experience as a dispatcher.... more details
Part-Time Dispatcher - Sacramento, CA
ID
2024-46807
Category
Dispatchers
Employment Type
Part-Time
Location : Location
US-CA-Sacramento
Compensation Range
$20.00 - 25.00/hr.
Company Name
Beutler Air Conditioning & Plumbing
Overview
Beutler is a national leader providing heating, air conditioning and plumbing products and services to our residential and commercial customers. We currently have an excellent opportunity for a Dispatcher to join our team.
$20.00 - 25.00/hr. depending on experience
Must be available to work Tuesday - Friday 12:30-9:00 PM and Saturdays 10:30 AM - 7:00 PM
Responsibilities
Answer customer calls within a busy office
Set and schedule technician appointments for jobs
Enter customer data into the computer
Respond in a timely fashion to customer queries
Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements
Qualifications
High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
One or more years of experience as a dispatcher
Willingness and ability to work evenings and weekends.
Ability to thrive in a fast-paced environment
A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
Excellent organizational skills and the ability to coordinate multiple appointments
Demonstrated listening, written/verbal communication, and interpersonal skills
Proven ability to meet and exceed set goals
Excellent customer service skills and experience gathering customer information and keying it into a computer
Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
Knowledge of the local geographic territory
If interested, in joining our team, please apply today!
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
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