Provide an exceptional client experience. Effective communication skills and strong customer service attitude is required. Resolve issues with customers as they are presented either upon discovery or in response to a client call. Work exception queues identified by the system. Resolve exceptions by completing documentation, submitting to the state , and or working with the clients. Request power of attorney (POA) From clients. Complete title validation, reassignment, title ship out, work title e... more details
Company
Cox Automotive - USA
Vehicle Operations
Title Specialist II
Individual Contributor
No remote option; must work at a specified Cox location
No
Day
Compensation
Hourly base pay rate is $20.87 - $31.25/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
- Provide an exceptional client experience.
- Effective communication skills and strong customer service attitude is required.
- Resolve issues with customers as they are presented either upon discovery or in response to a client call.
- Work exception queues identified by the system.
- Resolve exceptions by completing documentation, submitting to the state , and or working with the clients
- Request power of attorney (POA) From clients.
- Complete title validation, reassignment, title ship out, work title exceptions.
- Monitor aged titles, calling clients on vehicle title status, updating title status is title vault.
- Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
- Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services.
Requirements
Minimum
- High School Diploma/GED
- 3 years related Vehicle Title experience
- Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment
- Strong problem-solving skills and the ability to exercise sound judgment
- Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential
- Strong computer skills, data entry
Preferred
- DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly desirable
- Notary highly desirable
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
