Job Abstract

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global

POSITION SUMMARY: This position coordinates, organizes and heads efforts to represent Republic Services favorably in the community with the goal of retaining and expanding business within the business unit. In Business Units with high Municipal contract business, the Community Relations Manager performs a wide range of activities in direct support of Republic Services’ municipal contracts. The Community Relations Manager responsibilities stem directly from commitments made by Republic Services within executed municipal contracts or as they are mutually modified. The Community Relations Manager works in collaboration with the Manager, Municipal Sales, and the Business Unit General Manager (GM), and acts as primary liaison between the Company and municipal staff who provide specific Republic Services contract oversight.

PRINCIPAL RESPONSIBILITIES:

• Plans programs that promote good will and fosters relationships with community leaders in cities where Republic Services currently conducts business and in communities where Republic is looking to expand or gain new business. Manages activities to meet local budget objectives.
• Potentially supervises the charitable contributions program, including coordinating the approval process, screening requests for financial support and directing the disbursement of funds.
• Assist with marketing efforts for Republic Services in the community.
• Updates and works with the Corporate Web Administrator to manage the local Republic Services website to support and educate the community on special events, recycling programs and initiatives and company products and services.
• Promotes a healthy exchange of ideas and thoughts on an informative presence as well as an entertaining one, by positively interacting with the community and local municipal officials.
• Provides monthly reports to the local management team on the effectiveness of Republic Services’ community programs and initiatives.
• Serves as a liaison between Republic Services and the community, by relaying community thoughts and opinions to local Republic Services management. Serves on the local Chamber of Commerce or similar type boards, and attends Chamber functions and city council meetings.
• May assist in conducting interviews with the press or drafting company responses for request for information in coordination with Corporate Communications office.
• When supporting Business Units with high Municipal Contract business:
  o Oversees, adheres to and ensures compliance with agreed upon conditions that exist within Republic Services’ municipal contracts. Implements relevant actions to ensure compliance.o Engages in in-depth analysis of all municipal contract details and provides insight to the GM and the Manager, Municipal Sales regarding potential contract conflicts or opportunities.
  o Communicates with and visits municipal contacts regularly to maintain municipal customer confidence in Republic Services’ contract performance.
  o Audits, prepares and analyzes monthly and annual reports provided to both Company and municipal management.
  - Coordinates and assists in the creation of all communications, programs, outreach, marketing materials and reports that are directly related to the contracts to which they are assigned.
  - Oversees, coordinates and staffs community outreach and education events as required per contract.
  - Works in conjunction with municipal staff to develop and update website content, as well as printed outreach materials (art work, messaging, multilingual).o Performs other job- related duties as assigned.

QUALIFICATIONS:

• Excellent oral and written communication skills.
• Functional knowledge and ability to use Office based programs (Word/Excel/PowerPoint/Outlook).
• Ability to manager several different projects at a time.
• Ability to create clear, concise detail oriented plans and complete tasks by assigned deadlines.
• Effective interpersonal communication across various levels of the organization and with external customers and vendors.
• Ability to interact with and present to customers and Company management on a variety of business issues.
• Strong analytical skills and a focus on adding value to Company.
• Understanding and experience utilizing market communication tools; including social media.
• Experience with marketing plans and development activities.
• Experience with project and/or contract management.
• Waste, transportation or service industry experience.

MINIMUM REQUIREMENTS:

• High school diploma or G.E.D.
• Minimum of 1 year of experience in customer development, customer service, marketing, or sales.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).