Job Abstract

Responsibilities:

• The Global Security Operations Center (GSOC) Manager will provide 24X7 support to GSOC personnel and operations.
• The GSOC Manager will use their knowledge of GSOC operations, systems, intelligence gathering and analysis, and business to ensure the GSOC adapts to changing business needs while mitigating risk to the company, its employees, and assets across the globe.
• Operational oversight for the GSOC program and partner with client leadership on overall program management
• Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols.
• Draft and send emergency mass notifications and other crisis communications.
• Create concise, factual reports for distribution to client representatives, company management, and external stakeholders.
• Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk.
• Establish and maintain training plans and conduct quarterly training of the GSOC staff; establish a development program to foster professional advancement of the GSOC staff.
• Ensure serviceability and accountability of all GSOC equipment and software.
• Continue to develop the access control systems, and CCTV operation and support the maintenance of electronic security systems.
• Developing the team's computer skills, including proficiency in internet use, open-source searches, human intelligence gathering, email, word processing, database programs, and specialized software systems.
• Incident management and appropriate escalation of incidents to senior leadership.
• Responsible for maintaining specific awareness of domestic and international risks.
• Conduct critical research related to global events that could potentially impact the organization.

Minimum Requirement:

• BA/BS Degree in an area of study relevant to the position or equivalent experience.
• Minimum of five (5) years of experience in a corporate security environment and the security industry.
• Minimum of three (3) years of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security.
• Minimum three (3) years of supervisory experience in a GSOC or Security Operations.
• Willing to work a flexible shift schedule, weekends, and holidays, and sometimes extended schedule during crisis periods.

Recommended Qualifications:

• Ability to conduct training in all areas associated with a GSOC and Crisis Management.
• Intelligence, corporate, military, law enforcement, and security experience.
• Knowledgeable of social media platforms for open-source research against threats.
• Proficiency with standard office computer and web applications (Outlook, Word, Excel, PowerPoint, etc.)
• Results-oriented with ability to operate under stress in a fast-paced environment, sometimes under ambiguous circumstances.
• Ability to maintain a high degree of confidentiality and sensitivity.

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