Job Abstract

Provide first-line support for IT issues reported by office and remote users via our cloud-based ticket system.- Perform remote troubleshooting by asking diagnostic questions to identify and resolve technical issues promptly.- Triage and prioritize help desk tickets, responding to inquiries, and escalating tickets as necessary.- Follow up and update tickets to ensure a seamless support experience for our users.- Handle tickets related to issues, errors, new hire setup, and equipment deployment.-... more details
Search Terms: ITHelpTechnical SupportTechnologyTicket

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