PAY RATE: $18.00 / HR ABOUT THE ARC The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to seek assistance for substance abuse and complete our rehabilitation program. We value the contributions our employees make toward the maintenance and effectiveness of the program. ARC seeks to add another valued employee to join our team! ABOUT THE POSITION AND IDEAL CANDIDATE We are seeking a candidate that will join our team as the Conta... more details
PAY RATE: $18.00 / HR
ABOUT THE ARC
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to seek assistance for substance abuse and complete our rehabilitation program. We value the contributions our employees make toward the maintenance and effectiveness of the program. ARC seeks to add another valued employee to join our team!
ABOUT THE POSITION AND IDEAL CANDIDATE
We are seeking a candidate that will join our team as the Contact Center Operations Coordinator to assist our contact center located in Carson, CA., with internal campaigns using various software, coordinate projects, highly organized and who loves to work in a fast-paced environment; all while supporting the ARC program. If after reading the position details below, you find yourself interested and believe you are qualified and ready to join us, please submit your application and resume. This position is part-time at 29 hours per week and pays $18.00/hour.
ESSENTIAL JOB DUTIES:
Responsible for maintenance, updating, and utilization of Contact Center software Genesys, Interaction Sync, Microsoft Dynamics interface, and others.
Duties include campaign setup, tracking, measurement, and reporting; including, but not limited to, call routing, Queue development, scripting integration, canned response maintenance, and workflow for multiple Campaigns.
Maintain high Contact Center availability by analyzing and troubleshooting operations. Required to work with vendors to ensure software updates, proper reporting of system failures and follow up to correction.
Coordinates with ARCC and department supervisors to maintain campaign performance, compliance, and reporting.
Coordinate timely and accurate measurement; analytics and reporting on Contact Center performance; and trends and results by campaign for internal and external customers.
Helps formulate operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifying and evaluating technologies; defining user requirements; using Best Practices to establish technical specifications, production, quality, and Supporter-service standards. Developing and providing information and analysis for strategic plans and reviews.
Complete administrative support duties as required, documentation generation with timely, accurate record maintenance.
Processes requisitions, invoices and monthly statements to ARCC for processing, approval and resolution.
Maintains professional and technical knowledge. Track emerging Contact Center trends for Supporter satisfaction; attend educational workshops; review professional publications; establishing personal networks; benchmarking best practices; and participate in professional communities.
Maintain confidentiality in accordance with established policies.
Other written or verbal duties may be assigned by the Director or designate.
QUALIFICATIONS:
AA degree or software certification.
Advanced Microsoft 365 and analytics skills
Minimum three years office experience. Contact Center administration desired.
Project Coordination: ability to coordinate and successfully work with multiple projects and organizations.
Proficiency with office equipment including computer, tablet, telephony, and other technology as required.
Command of Windows, MSWord, Outlook, Excel, Teams, with ability to learn additional software. MS Dynamics, Genesys, and/or Power BI software knowledge highly desirable
Able to type 60 WPM.
Excellent spelling, communications skills, and understanding.
Ability to accurately organize and track multiple tasks to timely competent completion.
Professional judgment and integrity in handling confidential material.
Knowledge of Salvation Army terminology and procedures preferred.
PHYSICAL REQUIREMENTS:
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
Ability to communicate clearly on the telephone.
Ability to lift up to 30 lbs.
Ability to perform various repetitive motion tasks.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.