Job Abstract

• Oversee daily operations of central Campus Living & Residential Education desk, office, and customer service processes in line with academic year and summer strategic plans.
• Motivate, direct, supervise, and evaluate a combined 60 undergraduate student staff members across the academic year and summer terms.
• Assist with the financial accounting and reconciliation of a multimillion dollar, revenue-generating program. Review service contracts and invoices and process payments.
• Completes ongoing financial reports and Summer housing reservation reports and analysis.
• Coordinates the selection, training, and evaluation of both academic year and summer student staff; reviews performance for effectiveness and conformity with established policies and procedures; recommends personnel actions as appropriate.
• Serve as a member of CLRE occupancy team, assisting with planning, mass communication, and execution of major and minor housing occupancy, application, and assignment periods, including summer housing season and revenue operations.
• Manage central office operations, including monitoring office supplies, technology needs, and daily opening and closing procedures.
• Monitor customer service quality of all types of interactions student staff have with GW and external customers.
• Provide response and support to families, students, and guests with elevated concerns about their residential experiences. Resolve issues at the point of need, appropriately communicate, and share with others, including those who support the resolution and those impacted.
• Assist in creating innovative methods of reaching customer service goals.
• Participate in intra/inter-departmental meetings as necessary and University committees as appropriate.
• Serve on occasional nights and weekends during major annual housing application and assignment periods or campus-wide emergencies.

• Comprehensive commitment to exceptional customer service in all aspects of academic year and summer residential experiences.
• Experience or awareness of key mindsets, approaches, and skills in supervising and motivating student employees.
• Willingness to disrupt traditional or convenient practices to create more equitable and student-centered experiences for all residents.
• Team player with the ability to work with department staff across all levels and functions.
• Embraces a people-centered philosophy that values care, development, and learning.
• Exceptional critical thinking, consensus building, emotional intelligence, and problem-solving skills.
• Strong ability to stay organized and to have an outcomes mindset to achieve desired goals.
• Adheres to all applicable university and department policies and procedures.

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.