DESCRIPTION
We are looking for an experienced Store Manager who can bring Amazons customer obsession to life in a grocery retail environment. You will be accountable for the end-to-end operations and overall performance for your store, leading a team of Assistant Managers and engaged grocery associates to deliver a memorable experience for customers. You will lead your store by monitoring, analyzing, and responding to business metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun. You will work within your store to execute on scalable processes and sound business operations. You will contribute your retail and grocery knowledge to influence the evolution of a fast-growing grocery business.
Store Managers are process-driven, comfortable with a high degree of ambiguity, detail-oriented, able to think outside the box, and able to analyze business metrics and implement effective solutions. Store Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, develop a team of solution-oriented leaders, a willingness to learn new things, and a commitment to the customer and employee experience.
Please review the Field Operations and Grocery (FOT) Transfer Policy to ensure you are eligible to apply for this role. https://inside.hr.amazon.dev/us/en/employment/policies-global/l4-l7-field-ops-transfer.html
Key job responsibilities
- Manage a team of assistant managers, including setting goals, relaying expectations and managing performance, providing regular feedback, and supporting career development.
- Delegate and influence to drive exceptional results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to assistant managers.
- Analyze data and guide the team to adjust as needed, use business metrics to measure and drive performance, and convey results in regular business reviews.
- Using business acumen, analyze data and guide the team to adjust as needed, use business metrics to measure and drive performance, and convey results in regular business reviews.
- Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers, analyzing qualitative and quantitative inputs, and independently implementing solutions to solve problems.
- Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
- You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift.
- Must be able to work flexible hours including nights, weekends and holidays.
Candidates must be at least 18 years of age.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
About the team
Amazon Fresh Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences throughout our grocery stores. We are passionate about creating a shopping experience that provides our customers with a wide selection, low prices and convenience. If you enjoy being both an operator and an inventor and you want to join a fast-paced, cutting-edge team that is making history and breaking new ground for Amazons grocery stores, this is the place for you.
We are open to hiring candidates to work out of one of the following locations:
Paramus, NJ, USA
BASIC QUALIFICATIONS
- 4+ years of leadership experience in a customer-facing retail, hospitality, or grocery environment (including 1+ year directing store operations as a Store Leader, or equivalent), or 2+ years of Amazon (Blue Badge/FTE) experience.
- Bachelor's degree from an accredited university or 8+ years of customer-facing retail, hospitality, or grocery industry experience.
PREFERRED QUALIFICATIONS
- 8+ years of customer-facing grocery industry experience.
- Current Assistant Manager within Amazon Fresh Stores business line.
- 1+ years directing store operations as Store Leader, or equivalent.
- Strong verbal communication and interpersonal skills.
- Experience working independently in an ambiguous environment with minimal supervision.
- Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
- Demonstrated success in problem solving and delivering results.
- Demonstrated ability to attract, hire, and develop high-performing teams.
- Passion for Amazon and committed to delighting customers.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
