Camp Operations & Extended Day Customer Care Coordinator, Maryland: 2023-2967
Updated: May 22
Bethesda
9600 Seven Locks Road
0
0mi
Job Abstract
As the Ops & PMX Coordinator, you play a pivotal role in ensuring seamless and efficient daily operations of our camp. Your position involves daily parent communication and a high level of professionalism that represents the onsite team and the Headfirst brand. You will be prepared to jump into every camp role during the course of the summer, utilizing your onsite knowledge and camp program training to support a cohesive and consistent camper experience. Additionally, this role involves going ab... more details
Camp Operations & Extended Day Customer Care Coordinator, Maryland: 2023-2967
Category
Program Leaders & Specialists - Seasonal
The Position
As the Ops & PMX Coordinator, you play a pivotal role in ensuring seamless and efficient daily operations of our camp. Your position involves daily parent communication and a high level of professionalism that represents the onsite team and the Headfirst brand. You will be prepared to jump into every camp role during the course of the summer, utilizing your onsite knowledge and camp program training to support a cohesive and consistent camper experience.
Additionally, this role involves going above and beyond in both customer service and operations management, establishing a bridge between the camper experience, families, our aftercare partner (AlphaBEST), and Headquarters. You'll collaborate closely with AlphaBEST to facilitate safe and engaging after-camp parent communication and carpool.
Camper ages: 3-12 years old
Schedule:
In-season (late June through August): 10:00 am – 6:15 pm Monday – Friday
Pre-season (mid-May and early June): select evenings and weekends for training and site preparation
Compensation: $18 / hour
What You'll Do
Bring Our Brand to Life
Collaborate closely with the Customer Experience Coordinator to support day time parent communications, including inquiries, concerns, and updates through phone, email, and in-person interactions
Collaborate effectively with the Headfirst Headquarters Team and on-site leadership to ensure the delivery and execution of first-class customer service during the aftercare hours of 3 p.m. to 6 p.m.
Act swiftly and anticipate how small details may impact a camper’s experience, and work to proactively problem-solve issues as they arise
Practice resiliency and arrive with a “How Can I Help?” mentality that puts camper experience and team success at the forefront through problem solving and trying new things
Set the Stage for Camp
Be the expert in daily afternoon carpool set-up, break-down and operation
Lead all staff in executing an efficient afternoon carpool ensuring staff welcome families to camp by name with top notch Headfirst-level energy and coordinated carpool procedures
Inventory and organize key operational supplies including popsicles, t-shirts for staff and campers, tents, coolers, sunscreen, signage, and paper goods
Pack camper t-shirt bags correctly and ensure the timely hand out of these take-homes each week
Be the Bridge
From 10 a.m. to 3 p.m., serve as a versatile and adaptable team member, ready to step into various leadership or counselor roles when necessary to maintain the camp's operations and ensure a positive camper experience
From 3 p.m. to 6 p.m., be the face of end-of-day customer service, problem solving, and relationship building with families
End the Day Strong
Own camper check-out and dismissal processes, administrative paperwork, authorized driver identification checks, and operational clean-up when all campers have departed, setting up your team for a seamless start to the next camp day
Lead an efficient and safe afternoon carpool, with top notch Headfirst-level energy and coordinated carpool procedures for up to 50 campers each afternoon
Work as a team with the AlphaBEST Lead Coordinator, acting as the main point of contact for any on-site escalated cases, material needs support, and technology management
Implement Headfirst safety protocols on supervision, bathrooms, emergency medications, and camper behavior management, retraining your team as needed
Be an Active Member of the Camp Team
Arrive on time, communicate schedule changes promptly, be a loyal and consistent team member who shows up for the campers and your team
Work directly alongside the on-site team to create the best experience possible for all campers
Adhere to the Headfirst Cell-Phone free policy, powering down and putting away cell phones for the duration of shift.
About You
Completed at least (3) years from an accredited undergraduate institution or have equivalent educational experience.
Experience:
At least three (3) years of relevant professional experience working with children of all ages
Majors in education, sports management, and child development fields viewed favorably
Must be able to:
Work around small children including sitting, standing, running, and climbing stairs for the full day.
Work in hot and outdoor environments while actively supervising campers and participating in dynamic activities for extended periods of time.
Lift and carry up to 30 pounds occasionally.
Required Certification
First Aid & CPR Certification, or the ability to complete these prior to May 30, 2024.
What You'll Gain
Headfirst Companies are proud to be Equal Opportunity Employers. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups to apply.
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