Scheduling & Dispatching: Schedule preventative maintenance inspections and emergency calls, ensuring zero backlogs. Utilize dispatch board to update and maintain service schedules while ensuring on-time service delivery. Dispatch technicians for emergencies and follow through to resolution. Assign technicians based on customer requirements and technician skill sets. Administrative Functions: Manage workload and schedules of assigned Field Technicians. Receive service requests, prioritize based ... more details
Position Overview:
The primary responsibility of the Fire Protection Service Coordinator is to ensure that all customer commitments concerning service delivery are met on time. This role involves efficiently scheduling and dispatching Field Service Technicians to maximize operational efficiency. The Service Coordinator will interact with existing and potential customers, prioritizing customer satisfaction and maintaining a positive company image.
Key duties include scheduling preventative maintenance inspections, handling emergency calls, and analyzing situations to determine the most appropriate course of action. This position demands strong organizational skills, effective communication, and a commitment to delivering high-quality service to clients.
Position Responsibilities:
Scheduling & Dispatching:
Schedule preventative maintenance inspections and emergency calls, ensuring zero backlogs.
Utilize dispatch board to update and maintain service schedules while ensuring on-time service delivery.
Dispatch technicians for emergencies and follow through to resolution.
Assign technicians based on customer requirements and technician skill sets.
Administrative Functions:
Manage workload and schedules of assigned Field Technicians.
Receive service requests, prioritize based on urgency, and assign tasks accordingly.
Develop service routes and maintain communication with Field Technicians throughout the day.
Modify daily routes to meet customer needs and accommodate changes as necessary.
Client Communication & Service Management:
Respond to client inquiries, requests, and complaints promptly and effectively.
Monitor customer complaints and ensure timely resolution with the best possible solution.
Confirm client site visits, manage approved repair work, and provide updates as needed.
Ensure smooth fire safety service scheduling by coordinating appointments and verifying client contact details.
Prioritize scheduling based on service needs, technician availability, and client urgency.
Additional Responsibilities:
Demonstrate the ability to prioritize scheduling backorders and resolve customer issues.
Collaborate with management to optimize service routes and address customer needs efficiently.
Follow all safety guidelines, work rules, and policies to ensure efficient service delivery.
Experience & Education Qualifications:
High School Diploma with a minimum of 3 years of technical customer service experience, related to Fire Alarm & Life Safety Systems preferred.
Minimum 3-years of dispatching or related field experience.
1-2 years of scheduling experience, with fire safety experience as a plus.
Must be a resident Citizen of the United States to qualify for this position.
Ability to pass a background check.
Previous fire alarm or sprinkler experience
Professional Skills & Abilities Required:
Excellent communication skills, both written and verbal.
Strong planning, organizational, analytical, and problem-solving skills.
Proficiency in using Excel, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and web-based computer programs.
Ability to work in a fast-paced, virtual, and dynamic environment.
Strong customer service skills, with the ability to handle difficult customers with diplomacy and tact.
High attention to detail, accuracy, and strong decision-making skills.
Excellent interpersonal skills, with the ability to work both independently and in a team setting.
Self-motivated, career-oriented, and with a strong work ethic.
Ability to remain calm under pressure and effectively prioritize tasks.
Interest in helping and working with customers.
Abilities:
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.