1. | Oversees and ensures smooth operations of the Centralized Services team including but not limited to: - Centralized Staffing Office
- Centralized Call Center (non-appointments)
- Centralized Support for non-patient facing operations
- Centralized Community Vaccination and Testing
- Centralized Electronic Health Record Training and Optimization
Centralized Training Programs |
2. | Develops, plans, and implements operational departmental goals, objectives, personnel, resources, and equipment related to: - Test results
- Faxing
- Clinical triage
- Scanning
- Forms
- Record requests
Other non-patient facing work as identified |
3. | Analyzes clinical and administrative gaps and expansion opportunities in existing services aligned with new centralized programs. |
4. | Serves as the primary liaison with Information Technology, Operations, Patient Access Center, Clinical Leadership, Quality Improvement, Process Improvement, Population Health and Finance teams to implement centralized strategies aimed at supporting seamless and timely delivery of care, population health, and medical practice management. |
5. | Supports the operational delivery of value-based care quality and incentive measure performance?across the system. |
6. | Innovatively increases productivity, efficiency, reduces costs or increases revenue while?linking clinical services that can be best implemented from a centralized and standardized service. |
7. | Responsible for the development, training, and implementation of all new Centralized Services workflows in conjunction with other clinical leaders. |
8. | Responsible for carrying out the above duties with the objective of meeting the quadruple aim:?better health outcomes, reduced costs, improved patient experience, and improved care team experience while adhering to the value of health equity. |
9. | Assist with standardization of staffing model particularly for all roles (RNs, LPNs, MA, CPS, PSR, Managers), including working with sites to understand where gaps and surpluses exist in staffing to meet patient needs. |
10. | Work with chronic disease teams and care gap teams on project implementation that includes roles and responsibilities of administrative, nursing and clinical staff (e.g., Care Gap closure) |
11 | Accountable for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather or other unforeseen circumstances. |
12 | Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives. |
13 | Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence. |
14 | Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve local and organizational goals. |
15 | Provides strong, effective, goal-oriented leadership to direct and indirect reports |
16 | Establishes, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control. |
17 | Develops, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations. |
18 | Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust throughout their areas of responsibility. |
19 | Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers and practices reward and recognize of key behaviors |
20 | Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals. |
21 | Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals. |
22 | Participates in professional development activities and maintain professional affiliations. |
23 | Performs all related duties and/or special projects as assigned/required. |
This description is not intended to contain an exhaustive list of duties and responsibilities that the employee may be required to complete. There may be other duties as assigned. |
