The General Manager oversees and manages all aspects of the company's signature dining establishment, ensuring its smooth and successful operation. In an elevated dining setting, the General Manager plays a crucial role in creating a world class dining experience for guests while also maintaining the financial health of the business. This position must lead the team in a manner that maintains company standards for all facets of the operation including leading the management team. DUTIES & RESPON... more details
Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!
At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!
Why XRG? Here's a Taste of What We Offer:
- Competitive Pay and Partner Perks: Your hard work deserves recognition. Our generous bonus structure(s) through the Profit for Partners Program add an extra layer of reward to your hard work. We believe in rewarding excellence.
- Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
- Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters.
- Company-Paid Life Insurance: We've got you covered.
- Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
- Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program.
- Employee Referral Program: Share the joy of being part of the XRG team with others.
- Safety & Compliance Incentives: Your well-being is our priority. Benefit from our Safety and Compliance Incentive Program as we maintain a secure and compliant work environment.
- Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands.
- Time Off: Recharge and rejuvenate with paid vacation time. Your well-deserved breaks are essential to your productivity and overall happiness.
- Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered with paid sick leave.
- Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
- Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
- Life Beyond Work: Embrace additional benefits such as pet insurance, legal services, and much more!
Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!
Compensation: From $85,000 a year
*DOE
PURPOSE
The General Manager oversees and manages all aspects of the company’s signature dining establishment, ensuring its smooth and successful operation. In an elevated dining setting, the General Manager plays a crucial role in creating a world class dining experience for guests while also maintaining the financial health of the business. This position must lead the team in a manner that maintains company standards for all facets of the operation including leading the management team.
DUTIES & RESPONSIBILITIES
Operational Oversight:
- Oversee the day-to-day operations of various departments to ensure efficiency and effectiveness.
- Maintain and enforce high standards of service, cleanliness, and presentation.
- Ensure standard operating procedures are being exceeded to enhance efficiency.
- Maintain thorough knowledge of all food and beverage menu items including flavor profiles, pricing and allergen information.
- Ensure Reservation Systems are properly setup and running at all times.
- Validate that all equipment is kept clean and in excellent working condition.
Guest Experience:
- Ensure an exceptional dining experience for guests by maintaining impeccable service standards.
- Address guest concerns or complaints promptly and effectively.
- Monitor and enhance the overall ambiance and atmosphere of the restaurant.
- Validate private events, catering, and banquets are coordinated seamlessly with a focus of driving top line revenue while keeping costs manageable, and ensuring high level of guest satisfaction.
Financial Controls & Management:
- Develop and manage budgets, financial forecasts, and financial reports.
- Monitor and control costs while maximizing revenue and the venue’s P&L.
- Implement strategies to achieve financial goals.
- Complete or verify completion of nightly logs and daily/weekly manager reports, deliverables, and receivables.
- Manage labor dollars, controlling overtime and labor % according to budget.
- Ensure Petty Cash procedures & logs are accurate & maintained.
Staff Management:
- Lead, coach and inspire a high-performing management and field level team.
- Recruit, train, and supervise leadership and hourly staff to deliver outstanding service.
- Conduct performance evaluations and provide ongoing training and development.
- Foster a positive and collaborative work environment of trust and mutual respect.
- Point of contact for Human Resource related issues for staff and management.
Vendor and Inventory Management
- Evaluate outside partner, contractor, and vendor relationships on a frequent basis and partner with applicable departments for necessary changes.
- Manage inventory levels to ensure optimal stock and cost control.
- Negotiate contracts and agreements to secure favorable terms.
Marketing and Promotions:
- Collaborate with the marketing team to create and implement promotional activities.
- Develop and execute marketing strategies to attract new customers and retain existing ones.
- Utilize social media and other channels to promote the restaurant.
- Monitor guest satisfaction on all levels, including social media platforms and ensure positive and proper response and resolution to concerns/complaints.
Compliance and Regulations:
- Ensure compliance with health, safety, liquor laws, sanitation regulations and wage & hour labor laws.
- Stay informed about relevant industry trends, regulations, and best practices.
- Uphold licensing requirements and maintain a thorough understanding of local laws.
- Possess complete understanding of the employee handbook, adhere to the regulations contained within it, and validate consistency across all levels.
- Assists and/ or completes additional tasks as assigned.
QUALIFICATIONS & SKILLS
- Analytical skills; to monitor sales data, analyzing financial reports, and making data-driven suggestions.
- Business Acumen; Understanding of the business side of the food and beverage program, including profit margins and inventory management.
- Strategic thinking to contribute to the overall success of the establishment.
- Strong verbal and written communication skills for effective collaboration with senior leadership. staff, and guests.
- Ability to work independently and as a team.
- 7 years’ experience in supervisory position, in a high-volume fine dining full-service restaurant.
- Valid Driver’s License with clean motor vehicle driving record.
- Proof of eligibility to work in the United States.
- 21+years of age.
WORKING CONDITIONS
The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
- Work in an environment that is subject to varying levels of noise, the severity of which depends upon guest volume
- Fast paced, high-volume, full-service restaurant
- Work varied shifts to include days, nights, weekends and holidays
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Ability to walk long periods of time
- Ability to stand for long periods of time
- Ability to use hands to handle, control, or feel objects, tools, or controls
- Ability to repeat the same movements for long periods of time
- Ability to understand the speech of another person
- Ability to speak clearly so listeners can understand
- Ability to push and lift to 50 lbs.
- Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
DISCLAIMER
This job description is a summary of duties, which you as a General Manager are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.
