Job Abstract

Our client has a direct hire opportunity for a Client Services Coordinator in Washington, DC. The role of Client Services Coordinator entails providing exceptional customer service to clients, investors, and vendors while supporting the management and operation of premier commercial office buildings. This position collaborates with various departments to ensure outstanding service delivery. Reporting directly to the Property Manager or Portfolio Manager, the Client Services Coordinator works closely with building staff, contractors, and clients, and is 100% ONSITE.

Responsibilities

Responsibilities:

1. Conference Center Management:
• Coordinate reservations, pre-event tours, A/V support, and post-event services.
2. Client Relationship Management:
• Cultivate professional relationships with tenant representatives, ensuring regular communication and support.
3. Cross-Departmental Collaboration:
• Work with internal departments and external contractors to maintain service excellence.
4. Lease Compliance and Communication:
• Familiarize oneself with lease terms and effectively communicate using Electronic Tenant Solutions software.
5. Administrative Support:
• Handle administrative tasks including invoice approval, access security, contact management, and electronic filing.
6. Financial Support:
• Assist in budget preparation, invoice initiation, and contract management.
7. Event Coordination:
• Support the planning and execution of building-wide client events.
8. Facility Oversight:
• Ensure building systems and grounds are well-maintained and in compliance with regulations.
9. Contractor Management:
• Act as a liaison for client requests, initiate work orders, and oversee contracted personnel.
10. Client Surveys and Feedback:
• Distribute and follow up on annual client surveys to ensure client satisfaction.
11. Client Move-Ins:
• Manage procedures associated with client move-ins, including welcome packages and signage.
12. Special Projects:
• Assist in major projects, financial reporting, and departmental initiatives.
13. Conference Room Management:
• Schedule, manage, and oversee the use of conference rooms and public areas.
14. Spending Authority:
• Obtain approval for expenditures exceeding $500 from the Property Manager.
15. Miscellaneous Responsibilities:
• Assist with administrative tasks, compliance audits, staff meetings, emergency preparedness, sustainability initiatives, and departmental projects.

Qualifications

• Strong verbal communication and organizational skills.
• Proficiency in Word, Excel, and other relevant software.
• Ability to handle multiple priorities and meet deadlines.
• Professionalism and adaptability in dealing with various personalities.
• Willingness to enroll in Real Property Administrators curriculum to obtain RPA designation within approximately three years and become a public notary.