Resident Managers manage all day-to-day operations of assigned community section and are responsible for meeting all associated goals. They ensure the section and team members remain in compliance with SMC policies, procedures, and standards as well as local and federal government regulations and guidelines. WHAT WE EXPECT FROM YOU: Manage all day-to-day operations of assigned section Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times ... more details
Must be detailed oriented, exceptional customer care in a fast past environment, collections and general knowledge of the physical asset.
WHAT WE ARE LOOKING FOR: Resident Managers manage all day-to-day operations of assigned community section and are responsible for meeting all associated goals. They ensure the section and team members remain in compliance with SMC policies, procedures, and standards as well as local and federal government regulations and guidelines.
WHAT WE EXPECT FROM YOU:
Manage all day-to-day operations of assigned section
Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
Encourage and build positive relationships with team members, customers, and vendors
Provide high levels of service to all customers and team members
Hire, train, coach, counsel and manage assigned team members
Perform all Credit Counselor duties
Aid in preparation of annual budget and community plans
Respond in emergency situations, as needed
Ensure all resident accounts are accurate and current
Conduct new resident move-in orientations
Serve as the primary contact for all customers, team members, and vendors associated with assigned section
Stay abreast of industry trends
Demonstrate behaviors that cultivate a positive work culture
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
Excellent written and verbal communication skills
Outstanding interpersonal skills
Exceptional customer service skills
Ability to effectively lead, coach, and motivate
High-level critical thinking skills
Knowledge of current applicable laws
Strong organizational skills
Adaptability and flexibility in fast paced environments
Ability to keep neat and accurate records
Aptitude with Microsoft Word and Excel
Experience with Yardi software products a plus
Graduation from The Southern Difference Institute or equivalent combination of education and property management experience
Three years of experience in a property management setting
Experience in customer service, sales, marketing, or real estate
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