Houston Water Customer Service has an employment opportunity available for Customer Service Supervisor who is energetic, flexible, self-motivate, customer service oriented, pays attention to detail and uses effective problem-solving techniques. This customer service center supports water, wastewater and restoration of Houston Water, which is committed to providing clean, reliable and sustainable water services to our approximately 2.2 million residents. Essential job duties and responsibilities ... more details
POSITION OVERVIEW
APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED
SERVICE LINE: Houston Water/Resources & Client Services SECTION: Houston Water Customer Service REPORTING LOCATION: 718 E. Burress St WORKDAYS & HOURS:Saturday - Friday; Rotating Shifts; Hybrid-Telework Eligible* *Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Houston Water Customer Service has an employment opportunity available for Customer Service Supervisor who is energetic, flexible, self-motivate, customer service oriented, pays attention to detail and uses effective problem-solving techniques. This customer service center supports water, wastewater and restoration of Houston Water, which is committed to providing clean, reliable and sustainable water services to our approximately 2.2 million residents. Essential job duties and responsibilities include:
Assisting in coordinating the day-to-day operations of the Houston Water Customer Service section including scheduling, training and process improvements.
Leading, supervising and coaching employees and providing timely feedback on performance.
Training employees on best practices and correct procedures.
Implementing and interpreting department policies and procedures.
Preparing and updating operational and team productivity reports.
Supervising the handling of email responses, inbound and outbound calls, service request investigations, repairs, restoration, Geographical Information Systems (GIS) and other agencies.
Providing external and internal customers excellent customer service.
Contributing to the team effort by performing related duties as needed; and
Working rotating shifts, weekends, holidays and on-call as needed.
Essential Attributes:
Articulate: Superior written and oral communication skills, including the ability to identify and correct errors in English usage, grammar, and arithmetic calculations.
Results Oriented: Use confidence, creativity and focus to exceed expectations in successfully implementing plans/actions and taking ownership of assignments to achieve goals.
Critical Thinker: Displays well developed analytical, critical thinking, and problem-solving skills.
Accurate: Sets and maintains high personal work standards, while demonstrating an attention to detail and a focus on quality.
High-Performing: Highly functional in a dynamic, challenging environment, with the ability to anticipate and remove obstacles that slow down or prevent programs from delivering on stated objectives.
Integrity & Candor: Placing honesty and ethical behavior first.
Quality of Service & Teamwork: Achieving high customer satisfaction and working cooperatively internally and externally to achieve the City’s goals.
WORKING CONDITIONS A portion of these duties will involve the ability to be detailed, speak and write effectively, and dealing with people in tense situations; otherwise, regular office atmosphere with occasional periods of stooping, bending, and lifting up 20 pounds.
This is a Houston Public Works Emergency Management position at the Tier I Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS Four years of administrative or customer service related experience is required. Associate degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for up to four years of experience.
LICENSE REQUIREMENTS None
PREFERENCES
Call center / dispatch experience.
Intermediate to advance working knowledge of Microsoft Office.
Detail oriented and exceptional organizational, leadership and problem-solving skills.
Excellent organizational, verbal and written communication skills.
Ability to work well with team members and multi-task.
Knowledge of various asset management systems such as Infor, 311 CRIS, etc.
Experience in environmental, utilities and/or systems is a plus.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED None However, the department may administer a skill assessment evaluation. SAFETY IMPACT POSITIONNo If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 18
APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-395-2976).
If you need special services or accommodations, call (832.395-2976). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.