This is a food and beverage management position in a large, luxury hotel that supervises a large number of employees in multiple major food and beverage outlets and may oversee other managers and supervisors. People Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers. Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues. Train colleagues to make sure they deliver w... more details
About Us
Do you see yourself as a Food & Beverage Outlets Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well-appointed large guestrooms include 41 elegant suites. Dining options consist of the Cafe du Parc, a popular French bistro with seasonal outdoor seating, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.
Accountabilities
This is a food and beverage management position in a large, luxury hotel that supervises a large number of employees in multiple major food and beverage outlets and may oversee other managers and supervisors. ?
People
- Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers.
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
- Train colleagues to make sure they deliver with compliance and to the standards we expect.
- Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
- Promote teamwork and quality service through daily communication and coordination with other departments.
Guest Experience
- Make sure all food and beverage equipment is in operational condition and regularly cleaned.
- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume.
- Establish and achieve quality and guest satisfaction goals.
- Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
- Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
- Regularly communicate with guests to ensure expectations are met.
Responsible Business
- Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste.
- Handle food and beverage inventory procedures to determine minimum and maximum stocks for all food, beverage, material, and equipment.
What We Need From You
Key Skills & Experience:
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
4+ years’ related experience, including management experience
Union experience strongly preferred
Must speak local language
Must obtain certifications or permits as required by local governmental agencies.
What We Offer
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
