This is a union position. You must be willing and able to work at any store in the district. Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department. Monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-... more details
This is a union position. You must be willing and able to work at any store in the district.
Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department. Monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Maintain proper inventory levels and keep waste and shrink low.
Essential Job Functions:
Communicate company, department, and job specific information to associates.
Establish performance goals for department and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout hours of operation.
Train and develop associates on performance of their job and participate in the performance appraisal process.
Adhere to all local, state and federal laws, and company guidelines.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Inform customers of frozen food specials.
Display a positive attitude.
Develop and implement a department business plan to achieve desired results.
Understand the store's layout and be able to locate products.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect frozen foods.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the period promotional plan for the department.
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Able to work at any location in the district
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Desired Previous Job Experience:
High school education or equivalent preferred
Management experience preferred
Frozen food experience
Retail Experience
Previous inventory management experience
PHYSICAL AND GENERAL REQUIREMENTS:
* Requires an extensive retail background with prior management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies and procedures.
* Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers. Knowledge of employment laws and workplace practices. Interacts effectively with all levels of personnel.
* Strong business and financial knowledge.
* Requires the ability to identify needs, problems, and opportunities and to make effective short and long term plans and implement them to maximize sales and gross margins. Requires knowledge of every position in the store. Requires knowledge of basic math and accounting and computer software. Requires knowledge of and compliance with state and federal regulations. Must have extensive working knowledge of profit and loss statements. Must be familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s)
* While primary duty is the performance of office and non-manual work, must occasionally perform manual work such as setting up and maintaining displays, operating a cash register and assisting in other departments as business needs demand. Must stand and walk for long periods of time. Must occasionally reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Must occasionally push and pull fully loaded hand trucks and pallet jacks. Must be able to cover for various positions throughout the store as required.
* Mental alertness is required to ensure safe, accurate completion of work activities and to do repetitious work accurately.
* May utilize cleaning supplies and safety cutters.
* Occasional travel may be required. May be required to work nights, weekends and holidays. Scheduled hours will vary. Regular attendance is required.
* Complies with and ensures compliance with Company grooming standards and dress code.
WORK ENVIRONMENT
* May occasionally be exposed to temperatures of approximately -20° Fahrenheit, 28° Fahrenheit, 35° Fahrenheit, while handling products in freezers, coolers and display cases and temperatures of up to 400° Fahrenheit while handling products in ovens, hot cases and fryers. Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified. The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
