Under the direction of the Regional Field Service Supervisor, the Field Service Technician is responsible for repairing cardio, strength, electronic fitness equipment and attachments. This position schedules and performs field service work as well as manages a limited parts inventory in accordance with company policies and procedures. Duties include performing service work, assists with new product installations; along with timely and accurate documentation of work performed. Responsibilities:Fi... more details
Apply
Job Type
Full-time
Description
Position Overview:
Under the direction of the Regional Field Service Supervisor, the Field Service Technician is responsible for repairing cardio, strength, electronic fitness equipment and attachments. This position schedules and performs field service work as well as manages a limited parts inventory in accordance with company policies and procedures. Duties include performing service work, assists with new product installations; along with timely and accurate documentation of work performed.
Responsibilities:
Field Service (primary):
Accepts and completes dispatches in 48 hours or rejects dispatch so it can be reassigned
Complete work thoroughly to achieve 95% or higher FTFR (First time fix rate)
Follow field testing procedures accurately
Document all inspections, maintenance, repair work and failures in the field in through dispatch in Online Remedy (OLR) and Customer Relationship Management (CRM) software
Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
Inspect newly installed equipment on site where necessary
Must attend the required trainings, learn required CRM and other systems, and pass certification on all relevant equipment.
Customer Service (primary):
Schedule and perform field service work assigned by Customer Tech Support (CTS) staff
Log all service claims in OLR within 24 hours of work completed
Answer field technician service calls, diagnose and set service remedy into motion
Maintain an accurate inventory of service parts and perform quarterly audits
Discuss, present and close service contracts and special programs being offered for customers
Discuss with customer continued Service when product is no longer under warranty
Discuss new products with customers
Keep sales informed of upcoming purchases customers are planning
Management Support:
Provide accurate service reports to management when requested
Frequent communication with Regional Supervisor, Senior Tech, Customer Tech Support, Quality, and Sustaining Engineering teams to assure high levels of quality and design of JHTNA products.
Report to the manager or supervisor if customer is having any issues that should be addressed at a higher level
Requirements
Education:
High school diploma or equivalent required
College degree in related field preferred
Additional training in commercial fitness industry or combination of education and experience preferred
Experience:
Minimum of 1-3 years of experience in a technical support or service role required
Basic knowledge of technical and mechanical problem solving preferred
Working knowledge of commercial fitness industry preferred
Working knowledge of Microsoft Office Suite and similar communication related software
Experience with Microsoft CRM (Customer Relationship Management)
Other Requirements:
Valid driver’s license with an acceptable driving record
Ability to drive a full-size van
Ability to travel domestically up to 25 lbs.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.