Job Abstract

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.  Simply, we create meaningful technology centered experiences that enable our customers to prosper.  If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.  If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Want to join one of the nation's top employers? Interested in providing businesses with solutions to help them grow? Do you like serving customers and care about people? Then this is the place for you.

We're looking for team members who align with our credo - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks looking for a place to work hard and have fun.

Summary

Reporting to the VP Business Operations & Chief of Staff, the Communications Specialist will be responsible for creating and implementing communications strategies which support Heartland & Global Payments’ business goals and promote the overall brand by highlighting company culture.

The communications specialist will also partner directly with specific stakeholders to support their business initiatives. The communications specialist should be a strategic thinker with meticulous attention to detail, who is able to simultaneously deliver within budget and by deadline for a wide range of projects for internal and external audiences across all communications channels and platforms. 

What will you be doing?

• Develop, implement, and improve communication strategies, campaigns and plans to meet business objectives. Always looking at the trends and making the right recommendations. 

• Acquire and maintain a detailed knowledge of Heartland and Global Payments’ products and services, as well as related policies and procedures, communication touchpoints and relevant developments within the organization.

• Partner with leadership to align strategies and communications to drive business goals and growth while prioritizing and addressing strategic communications needs.

• Work with key internal contacts to identify communications opportunities in line with Heartland’s strategy and in support of its various brand initiatives.

• Serve as the communications point of contact for assigned business units while providing regular status updates to communications leadership. 

• Manage and improve communications flow and effectiveness by working closely with key internal teams.

• Maintain a knowledge of our corporate goals, values and use it to drive a positive culture.

• Conduct regular audits and gather employee feedback to ensure support of strategy and goals, identify successes and possible areas of improvement, and implement enhancements as needed.

• Stay informed and up-to-date on communications trends, technologies and best practices, and provide insight and actionable recommendations.

• Conduct regular peer analysis.

• Adhere to Heartland’s brand standards and AP style to ensure the production of high-quality, error-free communications.

What are the requirements?

• Bachelor’s degree in communications, marketing or public relations.

• Five to eight years of experience in communications, marketing, public relations, journalism or brand management.

• Experience in developing and executing cohesive, strategic communications plans.

• Content writing experience for all media platforms and channels.

• Excellent communicator who works to build solid relationships with internal and external partners.

• Ability to proactively voice opinions and concerns in a collaborative manner with employees across teams, regardless of position.

• Willingness to embrace change and adapt strategies with a sense of urgency.

• Ability to research, gather and organize pertinent research, data and benchmarking.

• Capable of working independently as well as part of a team and able to operate in a collaborative, cross-functional environment.

• Ability to gain insight and see the bigger picture.

• Willingness to continually learn the latest platforms, technology tools and marketing solutions through partnerships and collaboration.

• The ability to work well within timelines and has the ability to multitask and prioritize projects.

• Meticulous attention to detail.

• A sense of entrepreneurial spirit with a willingness to try new things to meet objectives.

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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.