Job Abstract

The Third Party Software Application Manager is responsible for managing the operational support, maintenance, and enhancement activities for assigned business applications.  This position works closely with project sponsors, business partners, internal technical experts, and external technical resources (ie. third-party vendors) to ensure application stability and to implement key business enhancements.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees the maintenance, configuration, and health of assigned applications. Responsible for incident / problem management, release management, application upgrades, and other maintenance activities.
• Manages an applications enhancement portfolio, working with business stakeholders on request intake, prioritization, and status. Works with assigned IT professionals to deliver enhancements within agreed upon timelines.
• Maintains effective vendor relationships with relevant third-party software providers. Monitors application health, adherence to SLAs, and vendor issue resolution. Further, works with and influences vendors on application strategy and road map development.
• Supervises members of the application support team, participating in hiring, evaluating, coaching, and staff development activities.
• Serve as a business partner consultant, evaluating existing business processes and looking for technology solutions to improve efficiency, quality and customer experience.
• Build relationships with business function leaders, understanding their team’s objectives, and identifying opportunities on how to support those needs.
• Collaborates to create and maintain application support standards and procedures. This includes documentation around requirements, development, testing, audit controls, security, and other areas of the assigned application.
• Supports the team by applying project management techniques, where needed. Assists in defining scope, schedule, priority, risks, issues, budget, and resources for work within the team’s backlog.
• Effectively communicate with all levels of the organization to ensure project status is known and business deliverables are met.
• Define and implement organizational change management initiatives to ensure companywide adoption and proper use of third-party applications.
• All other duties as assigned.

EDUCATION & EXPERIENCE

• Bachelor’s degree in technology related field, or equivalent
• 5+ years of professional experience in application support and maintenance
• Professional experience in a supervisory role
• Professional experience working with business leadership to support their objectives
• Professional experience managing project timelines, resources, deliverables and constraints
• Experience with vendor management and software contract maintenance
• Knowledge and understanding of the mortgage industry, preferably with experience working on mortgage-related software applications
• Knowledge of software development lifecycle (SDLC) and end-user support techniques

SKILLS REQUIRED

• Aptitude to understand business process workflow
• Project management skills including ability to take ownership of large-scale projects and manage multiple tasks simultaneously to meet established deadlines
• Appetite for learning new systems and technology for future incorporation or integration
• Practical knowledge in roadmap development, requirements definition and feature prioritization

Any Partner whose home zip code is within a 30-mile radius of the Corporate Campus (8241 Dow Circle West, Strongsville, OH 44136) are required to work from the Corporate Campus a minimum of 4 days per week.

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.