Job Abstract

Regional Director Global Accounts Americas

Our Company

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $120billion. Booking.com currently employs approximately 12,000 employees in 140 offices in 70 countries worldwide.

With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 44 languages, offer more than 28M total reported listings, and cover over 174,000 destinations in 229 countries worldwide. Offering 30 different types of places to stay, including homes, apartments, B&Bs, hostels, farm stays, bungalows, even boats, igloos, and treehouses. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night. 

At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation. 

When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.

• Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
• Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
• Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
• Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
• Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

Profile Regional Director Global Accounts Americas

You are a leader with a strategic mindset, strong commercial acumen, and a proven track record in the online travel industry.

As the Regional Director Global Accounts, you’ll be responsible for co-designing and implementing the strategic vision for Global Account partners located in the Americas together with our Central Global Accounts team. Global Accounts consist of i) Hotel Chains, ii) Ownership Groups and Management Companies and iii) accommodation groups within the Home and Vacation Rental segment. This includes understanding market dynamics, identifying growth opportunities, and leading a team of Senior Managers and topic managers to ensure successful execution of strategies either through group-level agreements or through local-office strategy deployment. You’ll be the lead spokesperson representing the voice of Global Accounts within Booking.com at Americas-wide industry conferences and events, and you’ll be well-versed on broad industry trends and developments inside and outside of Booking.com. Collaboration with the central team and input into high level negotiations will be critical. You’ll work closely with various business units, including Marketing, Partner Services, Analytics, and Finance. Ensuring alignment and synergy among these teams will be vital for success. 

As part of the Partner Services department, you’ll report to the Managing Director Americas. The role is based in the US and your scope will extend across the Americas region.

Responsibilities

• Define short, mid and long term strategies with regards to Global Accounts in the Americas
• Optimize the value proposition to enhance account engagement and drive channel preference.
• Leverage data analytics and a broad network of stakeholders to understand internal and external market trends and make informed decisions.
• Analyze market trends, anticipate future evolution of hotel and home distribution and adapt our strategy accordingly
• Work in close collaboration with key internal stakeholders including  the Commercial Director for Global Accounts, regional counterparts in EMEA and APAC, and local Regional Directors, Commercial Excellence Director, Director of Strategic Partnerships and HR Director in the Americas.
• Lead team of Senior Managers or topic managers (Home) to drive deployment and execution of strategic plans for Global Accounts into local offices/teams.
• Lead team of Senior Managers or topic managers (Home) to drive representation of digital services for High-Value Partners 
• Where appropriate, work with cross-group counterparts (Booking Holdings Inc) on aligned strategic initiatives
• Represent Booking.com as spokesperson at key industry events across the Americas
• Contribute to the innovation roadmap by identifying new products/services that cater to the evolving needs of Global Accounts
• Support the development of a comprehensive go-to-market strategy that encompasses the unique aspects of the hotel and home landscape.

Requirements of knowledge and skills:

• 10+ years of experience in a leadership role, preferably within the travel industry.
• An MBA or equivalent qualification in a relevant field is a plus.
• A strong commercial and business orientation with a proven ability to manage and influence stakeholders at various levels.
• Experience in the online travel industry, along with strong analytical skills to make data-driven decisions.
• The ability to plan and prioritize workload effectively in line with evolving business needs.

CRITICAL LEADERSHIP CAPABILITIES:

Driving Results

• Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Effectively deals with the stress and complexities of various situations. Moves forward productively under conditions of change or uncertainty
• Demonstrates and fosters a sense of urgency, a “can-do” spirit, a sense of optimism, ownership, and a strong commitment to achieving goals and organizational success
• Demonstrates a strong sense of ownership and a commitment to achieving meaningful results
• Checks work of self and others against required quality standards
• Reviews performance and progress on a regular basis to ensure the team is achieving results
• Tests to see if goals are sufficiently challenging and implements corrective action based on deviations

Building relationships, Collaborating and Influencing

• Establishes internal relationships and leverages external relationships
• Enhances the level of cooperation, collaboration, and trust between people
• Fosters a culture where people feel valued and respected and leverages difficult or tense circumstances to enhance relationships
• Negotiates and influences where appropriate, retaining respect for the control function the role occupies
• Takes time to identify and engage stakeholders, seeking consensus and/or understanding
• Proactively identifies opportunities to build and enhance relationships that help others achieve their objectives

OTHER PERSONAL CHARACTERISTICS

• Strong interpersonal skills, flexible and a positive attitude
• Self-motivated and strong ownership mindset 
• A strategic thinker yet operational and focused on execution; able to roll up the sleeves to get things done
• Strong executive presence with the ability to influence and communicate strategy clearly and simply
• Data driven decision maker
• Strong cultural and organizational sensitivity
• Committed to building a diverse and inclusive work environment

What We'll Provide:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
• Collaborative, friendly and diverse culture 
• Referral Program
• This role does come with relocation assistance 
• This role does come with visa assistance 
• • This role will have a salary range of: $162,400 - $203,000 for locations Norwalk, Boston, Washington D.C., Seattle, New York and San Francisco and a salary range of $146,200 - $182,700 for all other locations
• Additional Annual bonus potential (role dependent)

*Please note that while our philosophy is the same in every location, benefits may differ by office/country.