The Omni Experience team supports executing high-priority projects through strategic collaboration to seamlessly implement omni-channel solutions for Old Navy. The team focuses on building the bridge between innovation and execution, ultimately elevating the customer experience and fostering a community of omni customers with lasting lifetime value. As the Senior Analyst of Omni Experience, you will contribute to strategic initiatives that enhance Old Navy’s profitability and establish a competi... more details
About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
About the Role
The Omni Experience team supports executing high-priority projects through strategic collaboration to seamlessly implement omni-channel solutions for Old Navy. The team focuses on building the bridge between innovation and execution, ultimately elevating the customer experience and fostering a community of omni customers with lasting lifetime value.
As the Senior Analyst of Omni Experience, you will contribute to strategic initiatives that enhance Old Navy’s profitability and establish a competitive edge. You will be responsible for evaluating analyses, creating presentations, and ensuring alignment of strategies and plans. You are passionate about the customer experience and are energized by solving problems and unleashing the potential of the future.
What You'll Do
Drive customer strategy ideation and storytelling (e.g. developing and leading PowerPoint presentations) in partnership with the Strategy and Consumer Insights teams to prioritize customer opportunities and create an omni-centered mindset
Create connections between teams to support an omni-centric culture, and establish feedback loops to enable teams?
Assist in creating a culture for the Commerce and Experience organization built on recognition and connection by supporting full org meetings and communication
Project manage initiatives and play an operational role to support the implementation of projects
Build critical relationships cross-functionally to continually build bridges and unlock solutions across teams?
Serve as a key communicator to internal project teams, managing timelines, deadlines and deliverables
Assist in gathering data, qualitative, and quantitative to support new and evolving omni concepts
Support KPI reporting for omni-initiatives
Who You Are
Bachelor's degree or equivalent experience
Professional work experience, preferably within digital, retail, or consulting
Detail-oriented, with strong project management experience and skills
Strong collaboration and communication skills
Willingness to roll up your sleeves and perform a wide variety of concept-testing tasks
Self-motivated: strong work ethic, follow-through and accountability for results
Strong analytical skills, with ability to collect, organize and analyze data efficiently and effectively
Able to translate complex ideas and dispersed information into simple, actionable recommendations through storytelling via PowerPoint presentations
Comfortable with ambiguity; can confidently articulate a point of view but also highlight the risks and opportunities
Ability to manage multiple projects and adapt work style/processes in a fast-paced environment
Benefits at Old Navy
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
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