Effectively communicate, document projects, issues, develop action plans and deliver results on time. - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow standard help desk procedures - Identify and escalate situations requiring urgent attention - Track and route problems and requests and document resolutions - Stay current with system information, changes and updates - Evaluate and ... more details
The Sr. IT System Administrator will be responsible for providing IT support to our employees and systems. The successful candidate must be able to effectively communicate, document projects, issues, develop action plans and deliver results on time. Exposure with numerous hardware and software platforms including but not limited to Linux, VMWARE, Microsoft and Macintosh, Juniper are preferred.
How you'll make an impact:
• Effectively communicate, document projects, issues, develop action plans and deliver results on time.
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Evaluate and Install software, operating systems, and miscellaneous patches
What we're looking for:
• Excellent Verbal and Written Skills – must be able to demonstrate
• Enthusiastic, eager to learn, be taught and be resourceful
• Experience in system administration/help desk support issues, typically obtained in 5-7 years’ experience
• Experience supporting desktop, laptops, and printers, including imaging devises
• Experience / Exposure to servers: Microsoft, Microsoft Exchange, Active Directory, Network Appliance NAS, Linux OS, hardware installation, troubleshooting
• Experience / Exposure supporting Microsoft Operating Systems, Microsoft Office and networking protocols and a large corporate environment (over 300 users)
• Technical Understanding of network protocols and services including (TCP/IP, FTP, DNS, DHCP, Wins, SAMBA, SMTP, NFS, NIS)
• Experience / Exposure to routing protocols
• Experience / Exposure dealing with security issues (malware/virus cleaning, hardware hardening etc.)
• Experience / Exposure with VMWARE ESXi across multiple servers
o Valid Driver’s License
o Ability to work greater than 40 hours per week as needed
o Ability to lift up to 50 pounds
o High School Diploma or Equivalent Experience
What you can expect from Optiv
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
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