Job Abstract

Job ID

2024-16135

Location Name

UBS Arena

Category

Event Management / Sales

Type

Regular Full-Time

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at?OakViewGroup.com, and follow OVG on?Facebook,?Instagram,?Twitter, and?LinkedIn.

Our Guest Experience ADA/Plaza Ambassadors will be essential in creating a safe and memorable experience for all guests at UBS Arena but will focus on our ADA guests. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our ADA guests in addition to access and crowd control for UBS Arena. ADA Ambassadors will be there every step of the way, from when our guests park their cars to when they finally arrive at the arena. Will offer specialized service to our guests with disabilities, and a wheelchair to whomever requires one either by necessity or for comfort.

This role will pay an hourly wage of $20.25.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Applications are accepted on an ongoing basis

UBS Arena?at Belmont Park?is?made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The?state?of?the?art?arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard. For more information on the venue’s sustainability efforts, please visit UBSArena.com/sustainability.

Located on the historic grounds of Belmont Park,?UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car. To plan your trip, please visit UBSArena.com/plan-your-trip.

For additional information, please visit UBSArena.com or @UBSArena on Facebook, Instagram and Twitter.

Strengthen By our Differences

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

• Ability to communicate clearly
• Ability to give concise directions to guests
• Ability to work in outdoor conditions
• Aid in orderly ingress and egress
• Assist guests in finding their seats, restrooms, concessions, and other venue amenities
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Assist with crowd control measures
• Complete incident reports for accidents and out-of-the-ordinary events while transporting
• Complete wheelchair logs to document escorts
• Coordinate with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles
• Comply with all gate/section checkpoint screening requirements and processes
• Control access and press buttons to the elevator to limit patrons touching elevator buttons
• Effectively communicate safety and security measures throughout the arena
• Identify opportunities to create memorable experiences for guests.
• Manage elevator capacity
• Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus
• Project a positive and friendly image when interacting with guests, and responding to inquiries from venue staff, and the public
• Provide accurate facility information with excellent customer service to patrons
• Provide exceptional guest service
• Provide specialized assistance, general information, and clear directions to guests
• Respond to and/or escalate guest complaints, concerns, and compliments
• Scan in each ticket to events
• Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident
• Utilize electronic devices such as handheld devices, computers, and/or tablets
• Understand, retain, and adhere to safety protocols and procedures
• Understand, retain, and provide event information to guests
• Other organizational and administrative duties as determined by management

• • 18 years of age or older
  • Experience in a customer service-based industry is essential
  • Experience within a sports, entertainment, or related field is preferred
  • Must be able to complete all required trainings
  • Must be able to engage with guests first
  • Must have a working email address
  • Strong verbal and written communication skills are essential
  • Ability to be available for 80% of events scheduled a month
  • Ability to function independently in a fast paced, high-pressure environment is essential
  • Ability to read, write and understand English
  • Ability to utilize web-based programs and digital equipment
  • Ability to work flexible schedule including long hours, nights, weekends, and holidays is essential
  • Ability to work with the public and have interpersonal and communications skills is essential

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including, but not limited to: ability to direct/motivate/inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.

Physical Demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information; and constantly moves about the arena and event sites before, during and after events to service clients and supervise staff. Talking and standing for long period

Work Environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.