The Assistant Manager helps to organize and run our retail stores and to fill in for the Store Manager when needed. Assistant Managers ensure the sales team meets its goals of efficiency and customer satisfaction. Their direct responsibility is to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting hiring, training sales associates, monitoring inventory, and ordering merchandise based on demand. RESPONSIBILITIES: Custome... more details
ABOUT THE COMPANY:
Catering to those who enjoy the golf and tennis lifestyle, Golf Apparel Shop Stores feature Perry Ellis International, LLC’s 5 major golf and tennis brands. This a one stop shop that offers a wide variety of the best our brands have to offer in men’s, women’s, and big and tall apparel. Golf Apparel Shop has the smart options you need to look and perform your best.
SUMMARY:
The Assistant Manager helps to organize and run our retail stores and to fill in for the Store Manager when needed. Assistant Managers ensure the sales team meets its goals of efficiency and customer satisfaction. Their direct responsibility is to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting hiring, training sales associates, monitoring inventory, and ordering merchandise based on demand.
RESPONSIBILITIES:
Customer Experience
Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer complaints or needs.
Achieves excellent scores on secret shopper reports.
Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
Revenue Generation Responsibilities
Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
Supports store financial objectives in the areas of sales goals, comp store increases, sales per square foot, expense control, units per transaction, payroll percent and shrinkage.
Analyze business reports consistently and develop strategy to maximize sales performance.
Operational Responsibilities
Prioritizes workflow through successful planning and time management.
Supports appropriate staffing levels based on business trends and payroll guidelines.
Understands and complies with all company policies, procedures and operations.
Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
Recognizes problems, analyzes causes, and generates alternatives and solutions in partnership with the Store Manager.
Demonstrates ability to convey company expectations.
Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
Supports the Store Manager in the reviews and audits store processes, transactions and paperwork to ensure compliance with company policies and procedures.
Supports the supervision and motivates staff members.
Visual, Brand And Product Management
Supports the Store Manager in the execution of all pricing strategies to achieve gross margin.
Communicates store inventory opportunities to the Store Manager.
Supports the planning and execution of store planograms.in timely manner.
Shares and understands the company brand position.
Supports the Store Manager in leading and executing replenishment of merchandise on the selling floor as needed.
Monitors merchandise levels in stores and coordinates the balance of stock between stores to ensure that inventory levels are adequate.
People Responsibilities
Supports Store Manager all PEI customer service standards are being met and modeled.
Adheres to Human Resources standards following general practices.
Supports the Store Manager in the recruits, selects, hires and develops diverse management level talent for the store.
Holds teams accountable for achieving results and communicates with Store Managers opportunities.
Manages conflict
Empowers and involves the team in the decision making process while guiding the process.
Receptive to feedback and fosters dialogue around solutions.
Maintains confidentiality and meets own commitments.
Supports Store Manager to ensure that all store associates are adhering to federal, state and local labor laws.
REQUIREMENTS:
Ability to perform effective selling techniques.
Energetic and positive attitude.
2 + years of retail management experience
Strong verbal and written skills
Strong interpersonal communication and customer service skills.
Customer service oriented - outgoing, friendly, and personable with a positive attitude.
Must be able to stand for long periods of time on the sales floor
Must be able to move and/or lift up to 25 pounds
High school degree
BENEFITS:
Employee discount
Paid vacation and Personal time
Healthcare plan: Medical/Dental
Tuition reimbursement
401(k) plan & company match
