The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates. RESPONSIBILITIES... more details
ABOUT THE COMPANY:
Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis’ passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product.
SUMMARY:
The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates.
RESPONSIBILITIES:
Customer Experience
Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
Achieves excellent scores on secret shopper reports.
Ensure the store is visually distinctive and appearance impeccably maintained.
Demonstrates awareness of store sales plans and results.
Demonstrates awareness of individual contribution to business results.
Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
Understands reports, analysis of business trends and inventory opportunities.
Operational Responsibilities
Prioritizes workflow through successful planning and time management.
Supports appropriate staffing levels based on business trends and payroll guidelines.
Understands and complies with all company policies, procedures and operations.
Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
Demonstrate effective written and verbal communication skills
Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
Supports the supervision and motivates staff members.
Visual, Brand And Product Management
Participates and supports execution of all pricing strategies to achieve gross margin.
Supports the execution of merchandise set up according to visual guidelines.
Communicates store inventory opportunities to the Store Manager.
Supports replenishment of merchandise on the selling floor as needed.
People Responsibilities
Adheres to Human Resources standards following general practices.
Holds teams accountable for achieving results and communicates with Store Managers opportunities.
Manages conflict
Empowers and involves the team in the decision making process while guiding the process.
Receptive to feedback and fosters dialogue around solutions.
Maintains confidentiality and meets own commitments.
REQUIREMENTS:
Energetic and positive attitude
1-2 years of retail experience
Flexible availability; reliable transportation
Strong verbal and written skills
Strong interpersonal communication and customer service skills
Customer service-oriented. (outgoing, friendly, and personable with a positive attitude
Must be able to move and/or lift to 25 pounds
High school degree
BENEFITS:
Employee discount
Accumulated personal/sick time off
401(k) plan
Monthly sales incentives
Clothing Allowance
Holiday Pay
The pay range(s) below are provided in compliance with state-specific laws. Pay ranges may vary on skills, experience and be different in other locations:
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