Where You'll Make an Impact:Works with Management within budget for premium-rated players and VIP promotions. Maintains visibility and availability on the casino floor in order to meet and greet guests during individual visits as well as special events. Ensure guests have a favorable gaming experience through developing trust and confidence in their player development hosts. Evaluate customer's play for comping needs. Issues comps and complimentary items in accordance with property comp matrix, ... more details
Executive Host (Latin) - Full-time - Maryland
ID
2024-8282
Division
Marketing
Department
Relationship Marketing
Employee Type
Full-Time Exempt
City
Hanover
Overview
Why We Need Your Talents:
As an Executive Host you will be responsible for providing quality guest service, increasing rated play, and growing gaming revenues annually, consistent with property plan, and cross-property goals.
Executive Hosts are an integral part of Live! Casino and Hotel building and improving market share as being the key contact for guests and repeat visits. Executive hosts maintain high visibility on the gaming floor to build and maintain relationships with frequent players. Responds to players’ needs and requests and resolves player issues following established guidelines.
Relocation Consideration
Responsibilities
Where You'll Make an Impact:
Works with Management within budget for premium-rated players and VIP promotions.
Maintains visibility and availability on the casino floor in order to meet and greet guests during individual visits as well as special events.
Ensure guests have a favorable gaming experience through developing trust and confidence in their player development hosts.
Evaluate customer’s play for comping needs.
Issues comps and complimentary items in accordance with property comp matrix, as necessary and authorized.
Responsible for managing and increasing rated play.
Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities, and special events.
Coordinates the lines of communication between guests and other departments to ensure quest satisfaction.
Coordinates, and implements player promotional plans, processes, and programs.
Review activities and promotional status with the Director/Vice President of Player Development.
Meet with departmental director and managers as necessary.
Supervise Casino Hosts.
Skills to Help You Succeed:
Analytical and critical thinking.
Problem-solving and decision-making skills.
Friendly and welcoming disposition.
Ability to:
Perform basic math calculations.
Maintain strong interpersonal relationships.
Knowledge of:
Player Tracking System, AS400, Microsoft Word and E.D.T systems.
Gaming regulations.
Professional and business-appropriate appearance.
Qualifications
Must-Haves:
Education:
High school Diploma or GED equivalent.
A four (4) year degree in Marketing, Business, and or a related field or equivalent work experience.
Experience:
Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
Ability to communicate clearly and effectively both orally and in writing.
Standing 50%.
Walking 50%.
Use of stairs and elevators
What We Offer
Perks We Offer You
Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Generous retirement savings options are available.
Free uniforms
Free parking
Discounted meals
Service and Attendance bonuses
Tuition reimbursement
Discounts on hotels, theme parks, travel, and more!
Life at Live!
24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
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